Customer Service

hace 4 días

Ciudad de México The Moorings A tiempo completo

The Customer Service & Administration Assistant is the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their vacation. From working on reception, to paperwork administration, and customer communication, you would be involved in all base customer service elements.

This role will be an integral part of a small team working to deliver an exceptional yacht charter experience. Strong collaboration and flexibility are essential, the team will need to work seamlessly across various duties to ensure customer expectations are met. This may include but is not limited to cleaning yachts, dock work and customer briefings.

Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and customers. Charter activity week on week may vary, and therefore days off may vary to meet operational requirements.

**What you will be doing**
- Being the representative of The Moorings for all customers, and any local authorities
- Meet and greet customers on arrival and ensure check in process is completed efficiently.
- For late arrivals, conduct a first night basic yacht brief.
- Manage a reception desk, taking phone calls, and dealing with generic queries.
- Offer assistance to customers, including resolution of any complaints/problems efficiently and effectively.
- Upon departure ensure customers receive a warm goodbye, encouraging a return trip.
- Completion of all relevant administration required for base operation, including charter paperwork, any required permits, and regular liaison with local authorities.
- Continuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered to.
- Liaise with our third-party suppliers.
- Work with head office teams across the globe to ensure connected approach, and seamless customer experience.
- Support the base manager with any other reasonable duties as required.

**What we are looking for**
- Proven experience in a customer service and administrative role.
- Experience in the marine leisure industry is desirable.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and team members.
- Strong problem-solving skills, with the ability to handle challenging situations and complaints confidently and professionally.
- Demonstrated commitment to delivering excellent customer service and improving customer satisfaction.
- Ability to monitor and analyse customer service metrics to identify areas for improvement.
- Flexibility to adapt to changing priorities and customer needs.
- Exceptional organisational and multitasking abilities, with a keen attention to detail.
- Confident working independently and in a flexible, varied, and fast paced role.
- Self-motivated, friendly, and professional approach.
- Ability to handle emergency situations in a calm manner.
- Good English language skills.
- Computer literate - including confident use in Microsoft Office, customer service software, databases, and tools.
- A flexible working approach, able to meet operational demands in terms of duties and working hours/days.

LI-CA2

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