Service Desk Technical Trainer

hace 2 días

Ciudad de México The Functionary A tiempo completo

Overview:
**About the company**

The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.

The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

**Summary of the position**

**Responsibilities**:

- Design and develop technical training materials, including instructor-led presentations, online modules, and hands-on exercises, and learning checks/evaluations.
- Deliver technical training to the service desk team, both in person and online.
- Ensure graduates meet and exceed the client's technical and customer service expectations.
- Stay up-to-date on the latest technical developments and best practices in the industry, and incorporate them into training materials and delivery.
- Collaborate with service desk managers and team members to identify areas for improvement in technical knowledge and skills.
- Conduct assessments and evaluations to measure the effectiveness of training and identify areas for further development.

Qualifications:

- 3+ years of experience in a technical role, preferably as a trainer or supervisor, with a focus on service desk support.
- Strong understanding of various technical platforms and systems, including operating systems, ticketing tools, networking, and hardware.
- Excellent English communication and instructional skills, with the ability to clearly and effectively present technical concepts to a diverse audience (Must have).
- Ability to work independently and manage multiple projects concurrently.
- Proven track record of success in developing and delivering technical training programs (Ideal).

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