Consultant, Client Success

**Company Description**
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

Client Services Team works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back-office support and customer performance reporting.

**Job Scope**

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

**Responsibilities**
- The Consultant Client Success is responsible for providing operational support to assigned Global/Regional (Signature and Strategic) Clients and their line(s) of business
- The individual in this position will manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions requiring mínimal guidance, except where escalating to management is appropriate
- The individual is considered a functional expert and must have strong understanding of the Client’s processing and operational business
- Develops Client Support strategies which align to the Global CS strategies and applies advanced knowledge of Visa and Visa products, systems and procedures
- Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff, acting as liaison for the client and other Visa groups. Coordinates internal resources to accomplish Visa and client objectives.
- Works proactively with customers to ensure that both the Client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).
- Prepares and delivers advanced reporting and SLA performance as appropriate

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**

Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
- Customer focus with proven ability to establish productive working relationships with staff and management at all levels
- Ability to set priorities and manage customer expectations, and work both as part of a team and independently
- Proficiency providing technical and consultative support to external customers and identify business needs
- Strong knowledge about domestic and international transactions and disputes ecosystem
- Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
- Working knowledge of Microsoft Office
- Excellent verbal, written, presentation and interpersonal skills are required
- English proficiency is mandatory

Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

**Additional Information**

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.