Customer Success Manager
hace 2 semanas
Position Objective
- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.
Responsibilities
- Establish work plans for the areas under your responsibility according to the company's objectives.
Review, analyze and improve the performance metrics of the areas in charge
Attention and follow-up to cases that require personalized attention
Review, control and carry out strategies that lead to compliance with the established objective.
Provide continuity to skill growth to the customers
Periodically present results and action plans
Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective
Desired skills
- College
Advanced English
Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects
Telematics
Automotive (engines, mechanical)
Training
Willing to travel up to 2 weeks a month
Good communication skills, friendly and personable while being a quick learner.
Written English and Spanish mandatory
Heavy duty mechanical knowledge
Pay: $526,212.90 - $660,104.67 per year
Work Location: Hybrid remote in 54719, Claustros de San Miguel, Méx.
Expected Start Date: 24/08/2025
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