Customer Service Analyst

Location:

- Juarez - Juarez, Mexico - 2290 Avenida de la Torres
- Job Family:

- Manufacturing
- Worker Type Reference:

- Regular - Permanent
- Pay Rate Type:

- Salary
- Career Level:

- P3
- Job ID:

- R-47961-2025

**Description & Requirements**:
**Introduction: A Career at HARMAN Automotive**

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment

**About the Role**

Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.

**What You Will Do**
- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is loaded correctly in SAP system.
- Develop and implement initiatives to improve customer services
- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to respond to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
- Other activities assigned by Sr. Costumer Analyst.
- Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.

**What You Need to Be Successful**
- ** Experience of at least 1 year on FORD's portals and systems.**:

- Engineering, International Business, Finance or Administration Degree.
- 1 year of related experience for Analyst, 3-5 years of related experience for Services.
- Experience in the automotive industry.
- Knowledge of ISO / TS 16949 and ISO 14001.
- English 80% (reading and writing that allow fluid presentations).
- Customer specific requirements (applicable).
- Problem solving skills.
- Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.

**Bonus Points if You Have**
- Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
- Communication Skills (Oral and Written)
- Initiative.
- Achievement oriented
- SAP system
- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
- Problem Solving Training

**What Makes You Eligible**
- Willingness to travel.
- Willingness to work in an office.

**What We Offer**
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development

**You Belong Here**

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

**About HARMAN: Where Innovation Unleashes Next-Level Technology**

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we pla