Customer Experience Product Education Lead

hace 2 semanas

México MaryRuth's A tiempo completo

Reports to: Customer Experience Learning & Development Senior Manager

**Responsibilities**:

- Supporting with responses to, auditing, and templatizing frequent customer questions.
- Assist the Customer Experience Learning & Development Senior Manager in developing and maintaining evergreen reference materials.
- Research, write, edit, and create templates, glossary terms, and various product-related databases.
- Collaborate with Product Development & Compliance, to provide education and product information that is accurate, current, consistent, and compliant.
- Ensure that all educational materials are compliant according to internal compliance and regulatory standards set by the FSQA Department.

Qualifications:

- Strong written and verbal communication, as well as interpersonal skills.
- One to three years of experience with vitamins and supplements.
- Comfortable working collaboratively and cross-functionally, as well as effective in solo work.
- Capable of reading, analyzing, and interpreting industry-related materials.
- Ability to present complex information to a variety of audiences.
- Curious and creative while balancing regulatory requirements.
- Able to analyze and develop solutions to meet customer needs.
- Technically proficient, and willing to learn and adapt to new systems.

Physical Requirements
- Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including one’s human body.
- This role involves sitting most of the time, but may also involve moving for brief periods of time.

Benefits Summary
- Competitive compensation.
- Paid sick time.
- Employee and immediate-family discount on all products (upon 60 & 90 days of employment).

The Culture at MaryRuth Organics

We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are primarily an E-commerce, health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone.

We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth Organics celebrates inclusion and is committed to equal opportunity employment.

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