Customer Service Representative

hace 4 horas

Ciudad Juárez, México Flex LTD A tiempo completo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Ciudad Juarez, North Site.

The Customer Service Representative role involves In charge of communicating with customers and deal with customer's inquiries.

What a typical day looks like:

- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
- Interpret customer needs, recognize symptoms, causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordinate Order board, RMA, CMA, AR, OTD, Sales and Export Process.
- SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
- Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
- Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
- Create CMF, MRF and PQR.
- Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

- BS degree in Business Administration, Business, Engineering, Commerce or similar
- Experience in similar position in the Automotive or electrical manufacturing industry
- Advanced English (spoken and written)
- Strong experience in customer communication
- MS Office.
- Knowledge of end-to-end manufacturing and distribution processes
- Advanced Excel
- Analytical
- Visa and valid passport is desirable
- Attention to detail
- Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.
- May mentor, coach and lead other employees and/or may develop employees at other levels
- Work under pressure.
- Organized
- Proactive

What you’ll receive for the great work you provide:

- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund.
- Life Insurance

AU51

Job Category

Operations

**Required Skills**:
Optional Skills:

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México The Functionary A tiempo completo

    Summary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...

  • Customer Service Representative

    hace 4 semanas

    Ciudad Juárez, México Grupo TECMA A tiempo completo

    Descripción y detalle de las actividadesCustomer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve...

  • Customer Service Representative

    hace 4 semanas

    Juárez, Juárez, Chih., México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México Esolutions A tiempo completo

    Customer Service RepresentativeLocation: Azcapotzalco, Mexico City, Mexico (On-site).Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...

  • Customer Service Representative

    hace 4 semanas

    Ciudad Juárez, México Grupo TECMA A tiempo completo

    Descripción y detalle de las actividadesA Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.Experiência y...

  • Customer Service Representative

    hace 4 semanas

    Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...

  • Customer Service Representative

    hace 3 semanas

    Ciudad Juárez, México CONSULTORA GP A tiempo completo

    Empresa líder de giro automotriz ubicada en Juarez, Chihuahua se encuentra en búsqueda de un **Customer Service Representative.****Requisitos**:- Título universitario.- 3 años de experiência en servicio al cliente.- 2-3 años de experiência en industria automotriz. **(Indispensable)**:- Inglés Avanzado **(Indispensable).**:- Manejo de ERP (SAP, QAD,...

  • Customer Service Representative

    hace 4 días

    Ciudad de México ESOL A tiempo completo

    **Job Summary**:Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.Advanced English level (B2+ and above).1+ years of Customer Service, Tech Support or Sales...

  • Customer Service Representative

    hace 3 semanas

    Ciudad de México ESOL A tiempo completo

    **Job Summary**- Customer Service Representative will be responsible for handling customer inquiries, resolving- issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.- Advanced English level (B2+ and above).- 1+ years of Customer Service, Tech Support or...

  • Customer Service Representative

    hace 3 semanas

    Ciudad Juárez, México Sage Automotive Interior A tiempo completo

    Overview Descripción del trabajo – Sage Automotive Interior solicita: CUSTOMER SERVICE REPRESENTATIVE. Objective Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to...