Merchant CRM Deployment Manager

**About the Role**:
As UberEats continues to grow and expand our reach beyond food delivery, our Merchants CRM team is looking for a highly motivated and dedicated individual with a clear passion (and resourcefulness) to join us in our mission to become the delivery platform of choice.

For this role in particular, we're looking for an experienced CRM deployment manager to join the UberEats Merchant CRM deployment team to help us launch innovative, extraordinary campaigns and continue our efforts to attract, engage, and grow our Merchant base on UberEats. You will be responsible for leading our marketing automation and mass communication tools, working closely with marketing managers to help bring their campaigns to life, and partnering with our tech, data, and engineering teams to continue improving our marketing automation platforms.

**What You'll Do**:

- Own data architecture and synchronization across Salesforce Marketing Cloud (SFMC) and Salesforce Sales Cloud (SFDC) to ensure prospect/customer data is accurate and up to date
- Work with global marketing managers to scope, build, and QA complex automations in SFMC, act as solutions architect/consultant to help marketers craft scalable solutions
- Integrate new tools and processes into our existing B2B martech stack to drive optimization and automation
- Educate broader marketing, operations, and demand generation teams on how to best leverage current functionality
- Collaborate with marketing stakeholders to understand desired capabilities and determine feasibility, act as product manager for new feature requests
- Collaborate with marketers to develop scalable campaign templates/frameworks and implement within marketing automation systems
- Ensure campaigns are operationalized in a manner that enables efficient and accurate performance tracking and analysis
- Create training materials and tools to support knowledge sharing and internal education/training efforts

**What You'll Need**:

- 3-5 years of experience in marketing operations, marketing automation, or database management for a B2B marketing organization.
- 2+ years experience with SQL
- 2+ years experience working with HTML/CSS/Javascript
- Experience working with Salesforce Marketing Cloud or other similar enterprise ESPs
- Demonstrated experience in managing a customer marketing database
- Resourceful with the ability to solve problems creatively and with mínimal guidance.
- Experience designing and building automated marketing campaigns, including nurture and other outbound programs.
- Experience developing business requirements documents (BRDs) and process flow diagrams (i.e. LucidChart).
- Ability to communicate clearly to cross-functional stakeholders.
- Ability to think systematically and ask the questions that nobody else has.
- Solid business sense balanced with technical aptitude.

**Bonus Points**:

- Python scripting experience a plus
- Experience with Basic command of Unix commands / shell scripting

At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.