Customer Experience Service

hace 4 días


Tlahuac, México CORTINAS MÉXICO, SA DE CV A tiempo completo

Requisitos para el puesto

Conocimiento en procedimiento de Customer Journey

Manejo de CRM

Identificar el ciclo de vida de clientes y cómo generar una experiência consistente.

Principales responsabilidades del puesto

Crear y ajustar Customer Jorney para mejorar el servicio

Diseñar en conjunto con otras áreas procedimientos y políticas.

Evaluar métricas de medición de satisfacción de clientes

Permear la cultura de servicio en la organización en función a la experiência del cliente.

Prestaciones y beneficios adicionales

Prestaciones superiores de ley

Contratación directa por la empresa

Apoyo de servicio de comedor

Tipo de puesto: Tiempo completo

Salario: $25,000.00 - $30,000.00 al mes

Beneficios:

- Vacaciones superiores a las de ley

Horario:

- Turno de 10 horas

Pago complementario:

- Bono de asistencia
- Bono de puntualidad

Pregunta(s) de postulación:

- ¿Tienes experiência como Gerente o Jefe de experiência del servicio al cliente?

Idioma:

- Inglés (Deseable)


  • Customer Service Agent

    hace 2 semanas


    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Customer Service Agent**: 100% English...

  • Customer Service Agent

    hace 2 semanas


    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...


  • Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...


  • Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to You Are you ready to join a global shipping company and work with people all around the world? ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time. Main Role: As CSR (Customer Service...


  • Tlahuac, México Certu Systems A tiempo completo

    **Company Description** Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...


  • Tlahuac, México Certu Systems A tiempo completo

    **Company Description**Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service RepresentativeCompany Overview:We are a new generation of BPO combined with a CX consultancy firm focused onthe disruption of the industry based on the Tech/Startup world’s needs. Backed byentrepreneurs, founders and domain experts, we provide solutions for startupcompanies who need to outsource processes overall, we focus on...


  • Tlahuac, México Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...

  • Customer Service Analyst

    hace 4 semanas


    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst**You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work.We are hiring...