Business Relationship Manager

hace 2 días

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Summary**

We are seeking a motivated and detail-oriented IT Risk Management Specialist to join our dynamic team. The role actively engages in providing support in identifying, assessing, and mitigating IT risks across our organization, in addition, the Business Relationship Manager (BRM) role involves representing the needs of the business in ongoing interactions with IT and ensuring effective communication during critical events. This cross functional role acts as an intermediary between IT and business units during escalations and participates in continuous improvement activities, contributing proactively to projects and maintaining relationships with stakeholders. This is a high visibility position dealing with all levels of the organization.

**Responsibilities**
- Assist in the identification and evaluation of IT risks.
- Help create communication materials to promote a culture of risk awareness within the organization.
- Prepare regular reports on IT risk management activities, including risk assessments, incidents, and compliance status and perform Executive presentations.
- Supports HP business on all Key IT events and issues, actively seeks feedback from them to refine and improve the solutions.
- Functions as an intermediary between IT and the business, function, or geographical unit throughout IT implementation initiatives.
- Engagement in executive level escalations and ensure timely executive communications to key business and IT stakeholders
- Uses standard processes and protocols to complete necessary documentation, issue appropriate alerts, and support the attainment of department functions/objectives.
- Represents the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business.
- Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
- Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

**Education & Experience Recommended**
- Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in IT projects, process improvement, or a related field or an advanced degree with 3-5 years of work experience.

**Preferred Certifications**
ITILv3, ITIL 4

**Knowledge & Skills**
- Agile Methodology
- ITIL
- Business Analysis
- Business Process
- Business Requirements
- Computer Science
- Data Analysis
- Process Improvement
- Project Management

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Complexity**
- Responds to moderately complex issues within established guidelines.

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