Chargeback - Warranty Recovery Specialist

hace 2 días

Ciudad de México FCA A tiempo completo

Specific responsibilities of the role include but are not limited to:
Develop and present conclusive assessments of problem responsibilities
Gather complete and timely internal supporting documentation including root cause and supporting corrective actions
Interface with various internal departments to develop cases and present to suppliers gaining concurrence of responsible costs
Negotiate with suppliers to overcome resistance and gain appropriate recovery of costs
Plan, prioritize, set goals, and manage multiple projects in a technical and business environment using a wide scope of warranty, financial, purchasing, and vehicles systems.
Strong communication skills to support meetings at all levels of the company, including senior leadership. Establish partnerships both internally and externally and to influence without direct authority.
Commitment and dedication in delivering a premier product to the consumer.
Contribute or drive team success by clarifying expectation and minimizing political hurdles.
Demonstrate unwavering commitment to delivering results and champion achievements.
Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results. Strong interpersonal skills with ability to work in a team environment.
Bachelor's degree in technical discipline
Minimum of 5 years of experience in the automotive industry and/or manufacturing
Strong communication and presentation skills to support meetings at all levels
High-energy, hands-on individual with strength of conviction who can effectively sell ideas and solutions to others
Undisputed integrity
Microsoft Office suite proficiency
**Preferred Qualifications**:
Master's degree
Warranty / Quality experience
Data analysis experience
Finance/accounting experience
Ability to drive team success by clarifying expectations and minimizing political hurdles
Self-motivated with strong interpersonal skills to establish partnerships both internally and externally to influence without direct authority
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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