Recovery Specialist

**About Us**:

- You will collaborate with other team members and ensure our team’s expertise and attention to quality is second to none.
- You will strive to find innovative ways, processes and tools to deliver on objective, faster and at a higher quality while focusing on maximizing revenue generator for the company.
- The team you will be a contributing part of will have the primary responsibility for responding to and recovering from security incidents. As a consultant you will have direct hands-on responsibility in leading engagements and acting as role-model to other team members.
- You will possess an in-depth understanding of technical infrastructure and recovery techniques and have strong experience working in the field.
- You will possess a strong ability to communicate to all levels of stakeholders and provide detailed deliverables which will include reporting and recommendations.
- You will have a strong hands-on capabilities with various security tool-sets including to assess, hunt and remediate threats.
- Developing strong and rapid working client relationships is a key aspect of the role. Exceptional attention to detail and uncompromising pursuit of quality are the foundation of this role.

**TECHNICAL**
- 7+ years of senior technical support, system administration or related customer facing role.
- Perform cybersecurity incident response and restoration engagements including live response, triage, containment and remediation
- Active Directory - Knowledge of design and troubleshooting
- VMWare ESX/HyperV - Knowledge of design, use and troubleshooting.
- Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
- Confident with a wide range of hardware platforms including NAS, SAN, server and networking devices.
- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
- Ability to learn new technologies quickly.
- Ability to work independently with little direct supervision and as a part of a team.
- Outstanding analytical and organizational abilities.
- Strong networking background including some of the following skills:

- Network routing protocols - OSPF, BGP, EIGRP, RIP along with other network protocols DHCP, DNS, VPN, IPV4 and IPV6
- Network switching - Understand L2 and L3 switch design to include VLANS and port security
- Enterprise wireless solutions - Cisco, Aruba, FortiNet
- Firewalls - Cisco ASA, Cisco FTD, CheckPoint, FortiNet PaloAlto, Cisco Meraki
- Network traffic capture and analysis

**LEADERSHIP**
- Directly contribute to revenue targets in delivering engagements
- Responsibility over certain tool selection, evaluation, management and evolution
- Collaborate with management and teams to ensure agility and eliminate unnecessary delays
- Support new services and offerings to the marketplace
- Act as a technical leader and mentor to junior consultants

**BUSINESS**
- Presence at the local office if needed - Primarily a remote role with attendance at client engagement is required as required
- Work Independently, remotely and with mínimal supervision while delivering high quality outputs
- Display an aptitude and desire for continuous learning at the leading edge of security
- Remain current on information security, technical infrastructure and recovery techniques, emerging threat trends, and tools including methodologies to combat the same
- A high degree of comfort in customer facing / consulting situations
- Travel as needed to customer locations to perform reactive and proactive engagements including frequent travel with little notice. Ability to travel internationally is required, primarily around North America.
- Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies
- Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
- Lead and support client scoping and kick-off calls if required
- Ability to remain calm, composed and articulate when dealing with tough customer situations.
- Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person).

**Preferred Skills**:

- Proactive
- Risk assessment and troubleshooting skills
- Deliver table-top engagements
- Adequately communicate findings to the clients
- Help maintain strong client relationships
- Stay up to date by taking company-paid and self-training

**Strongly Desired**:

- Experience supporting hybrid environments
- Linux troubleshooting experience a plus
- Experience with troubleshooting Windows and Mac
- MCP or higher
- Unix/Linux - Have experience designing and implementing different flavors, including troubleshooting
- Macintosh - Knowledge of and use of Macintosh/Apple OS X to include troubleshooting

Cypfer is an equal opportunity emplo