Senior Delivery Manager

**About KMS Technology**

KMS Technology is a leading provider of technology solutions, helping businesses across various industries to achieve success through innovative IT services. We pride ourselves on our collaborative culture, strong technical expertise, and a passion for delivering exceptional results. At KMS, you’ll be joining a dynamic and inclusive work environment where growth, innovation, and teamwork are at the forefront.

**Responsibilities**:
Job Title**:Senior Delivery Manager (Mexico Software Engineering Services Team)**
Location**:Onsite - Guadalajara, Jalisco, Mexico - Hybrid Flex Mode**

**Job Overview**

We are seeking an experienced and motivated Delivery Manager to lead and oversee the successful delivery of software development projects for our Mexico-based engineering services team. The Delivery Manager will play a key role in ensuring that projects are completed on time, within scope, and to the highest quality standards, while maintaining client satisfaction and managing team performance.

You will be a key liaison between clients, internal teams, and stakeholders, ensuring that all parties are aligned and that deliverables are met. This role requires a strategic mindset, excellent project management skills, and a strong background in the IT industry.

**Key Responsibilities**:

- Project Delivery: Oversee the end-to-end delivery of software development projects, ensuring timelines, budgets, and quality goals are met.
- Client Management: Serve as the main point of contact for clients, ensuring clear communication, managing expectations, and addressing any issues that arise during the project lifecycle.
- Team Leadership: Lead a cross-functional team of software engineers, quality assurance testers, and other technical staff, providing mentorship, performance feedback, and fostering a collaborative work environment.
- Resource Allocation: Efficiently manage the allocation of resources across projects, ensuring optimal team utilization and balancing workloads to meet delivery targets.
- Risk Management: Identify potential risks to project timelines or quality and implement proactive solutions to mitigate these risks.
- Process Improvement: Continuously evaluate and improve delivery processes to enhance team efficiency, project predictability, and client satisfaction.
- Stakeholder Communication: Regularly report on project status, risks, and delivery timelines to internal and external stakeholders.
- Quality Assurance: Ensure that all project deliverables meet or exceed client and company quality standards, including adherence to coding and testing best practices.
- Budget Management: Monitor and manage project budgets, ensuring cost-effective resource utilization and delivery within financial constraints.
- Cross-Functional Collaboration: Collaborate closely with product management, engineering leadership, and other global teams to align on project goals and objectives.

**Qualifications**:
**Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Advanced degrees or certifications in project management (PMP, Agile) are a plus.
- 5+ years of experience in a delivery or project management role within a software engineering services or IT consulting environment.
- Proven track record of leading and managing teams of software engineers and related technical staff.
- Strong knowledge of Agile and Scrum methodologies, with experience in managing the delivery of complex software projects.
- Excellent client-facing skills with the ability to manage relationships and expectations effectively.
- Strong communication skills, both written and verbal, in both English and Spanish.
- Ability to identify, assess, and mitigate risks while maintaining focus on delivery goals.
- Background in software development or IT services, with a solid understanding of development processes, methodologies, and tools.
- Proficiency in project management tools such as Jira, Trello, or similar, and familiarity with collaborative tools such as Slack and Confluence.

**Preferred Skills**:

- Familiarity with software engineering in nearshore/offshore models.
- Experience in managing remote, distributed teams.
- Knowledge of cloud-based architectures and DevOps practices.
- PMP, Scrum Master, or other relevant certifications.
- Experience working in fast-paced environments, preferably in the tech or software development industry.
- Familiarity with cloud technologies (AWS, Azure, GCP) is a plus.
- Experience in leading teams in a multicultural, global environment.

**Benefits and Perks**: