Analyst Customer Service

hace 2 semanas

Ciudad Juarez, México PKC Group A tiempo completo

cd.Juarez Chihuahua

Customer Service Analyst

To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight

Responsibilities/Skills

1Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.

In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates

In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.

Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.

Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.

Internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information

Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.

Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipments

Required Profile

Education and Experience

Bachelor degree on the administration and/or engineering area

Fluent on English 80% or higher

ERP knowledge

Skills/Knowledge Requirements

Experience with the MRP and Scheduling software, like Mfg-pro, Oracle, SAP, JD power and or Plex Mfg. system

Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases

Technical/Business Knowledge

Knowledge of purchasing techniques, policies and procedures, for productive (direct) material.

Working knowledge of PLEX is a plus.

Competencies
- Influencing
- Managing Work
- Communication
- Quality Orientation
- Customer Orientation
- Work Standards

Benefit

An active full-time position with competitive total rewards.

Equal Opportunity Employer - Inclusive Company.

Steps to Apply

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