Customer Service Analyst
hace 2 semanas
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Position Summary:
Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.
Job Responsibilities:
- Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)- Assure Customer Demand integrity in the MRP system (SAP) to ensure full shipments to the Customers- Analyze Customer Demand to detect variations (Increases & Decreases)- Ensure customer shipments in order to meet delivery dates solicited.- Develop and implement initiatives to improve customer services.- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers- Evaluate and prioritize customer inquiries to better serve the customers- Maintain relationships with other internal departments to improve business performance- Analyze customers issues so as to develop tools and processes to increase customer satisfaction- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to increase efficiency of labor- Initiate actions to prevent the occurrence of any non-compliance related- Participates and provides support related with quality systems management, objectives, targets and programs.- Minimize premium freight services through the proper production planning processes.- Coordinate product changes to assure mínimal obsolescence.- Other activities assigned by Sr. Costumer Analyst.
Basic Qualifications:
- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence.
- Engineering, International Business, Finance or Administration Degree (recent graduated for Analyst)
- 1 year of related experience for Analyst, 1-3 years of related experience for Services.
- Experience in the automotive industry preferably.
- Ability to work under stressful conditions.
- Knowledge of ISO / TS 16949 and ISO 14001.
- English 80% (reading and writing that allow fluid presentations)
Preferred Qualifications:
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written)
- Initiative.
- Analytical.
- Problem solving skills.
- Achievement oriented
- SAP system
- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.
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