Customer Service Analyst

hace 7 días

Ciudad Juarez, México Harman International A tiempo completo

**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**What You Will Do**
- Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is loaded correctly in SAP system.
- Develop and implement initiatives to improve customer services
- Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
- Other activities assigned by Sr. Costumer Analyst.
- Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.

**What You Need**
- Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
- Engineering, International Business, Finance or Administration Degree
- 1 year of related experience for Analyst, 3-5 years of related experience for Services.
- Experience in the automotive industry preferably.
- Knowledge of ISO / TS 16949 and ISO 14001.
- English 80% (reading and writing that allow fluid presentations)
- Customer specific requirements (applicable)

**What is Nice to Have**
- Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
- Communication Skills (Oral and Written)
- Initiative.
- Problem solving skills.
- Achievement oriented
- SAP system

Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.

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