Technical Analyst 2-support

hace 3 días

Zapopan, México Oracle A tiempo completo

This posting is to cover a position in operations, as technical analyst:

- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the office if there would be business reasons justifying it.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business need can arise.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have knowledge enough (the most the better) about the following aspects:

- ITIL concepts in terms of incident management and change management process.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles(monitoring).
- OS (Unix/Linux): How to check/perform actions on process, memory, CPU scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational Knowledge (gather diagnostic data, start/stop, checks).
- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable.
- Own Oracle Certifications for some of the technologies mentioned above.
- Past labor experience working environments and customers using Oracle products.

Career Level - IC2

This posting is to cover a position in operations, as technical analyst:

- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the office if there would be business reasons justifying it.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business need can arise.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have knowledge enough (the most the better) about the following aspects:

- ITIL concepts in terms of incident management and change management process.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles(monitoring).
- OS (Unix/Linux): How to check/perform actions on process, memory, CPU scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational Knowledge (gather diagnostic data, start/stop, checks).
- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable.
- Own Oracle Certifications for some of the technologies mentioned above.
- Past labor experience working environments and customers using Oracle products.

  • Technical Analyst 2-support

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...

  • Technical Analyst 2-support

    hace 4 días

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services. This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - It's mandatory to...

  • Technical Analyst 2-support

    hace 1 día

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):- It's mandatory to speak...

  • Technical Analyst 2-Support

    hace 5 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionAs a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a local TechBar and Field support across two Guadalajara office locations. This involves resolving technical questions regarding the use of and troubleshooting for...

  • Technical Analyst 2-support

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    We are seeking someone with 0-2 years of experience possessing the following qualifications:- **Technical Background**:Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.- **Communication Skills**:Exceptional written and verbal communication skills....

  • Technical Analyst 2-support

    hace 7 días

    Zapopan, México Oracle A tiempo completo

    **Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...

  • Technical Analyst 2-support

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 2-support

    hace 1 día

    Zapopan, México Oracle A tiempo completo

    This posting is to cover a position in operations, as technical analyst:- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the...

  • Technical Analyst 2-Support

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 3-support

    hace 3 días

    Zapopan, México Oracle A tiempo completo

    **Customer Support - Senior Technical Support Analyst - Fusion Cloud****Detailed Description and Job Requirements - External**As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance...