Technical Analyst 2-support

hace 5 días


Zapopan, México Oracle A tiempo completo

**Qualification/Requirements**

Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+
- Willingness to work weekends (flex scheduling)
- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)
- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):

- MS Exchange Clients
- Cloud Infrastructure and Concepts
- IT Security and Data Protection
- Powershell
- Network
- Linux/Unix OS
- ONE or more proven skills in the following areas: (preferred skills):

- Devops
- Agile Methodologies
- ITIL/ITSM
- Python
- Java
- Oracle APEX
- SQL
- PHP
- etc.
- Should be capable of multitask
- Strong customer skills and customer oriented
- Should have excellent communication skills English/Spanish (Oral & Written)
- Should be smart, enthusiastic and a good team player
- Experience working on ticketing tsystems
- Ability and willingness to work in an environment providing 24x7x365 support
- Position based in **Guadalajara **, Mexico (is required to work from our office location)

Career Level - IC2

**Responsibilities**:

- Serve as the first point of contact for employees seeking technical assistance over the phone or web or chat
- Perform remote troubleshooting through diagnostic techniques
- Provide the best solution based on the issue and details provided by end user
- Provide accurate information on IT products or services
- Collaborate with others to resolve complex issues
- Research un-resolved issues to the next level of support team
- Strictly Adhere to SLAs and procedures
- Record events and problems and their resolution in logs
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Monitor the ticketing queues and work on the aging tickets
- Research solutions using available information resources
- Stay current with system information, changes and updates



  • Zapopan, México Oracle A tiempo completo

    Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services. This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - It's mandatory to...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionAs a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a local TechBar and Field support across two Guadalajara office locations. This involves resolving technical questions regarding the use of and troubleshooting for...


  • Zapopan, México Oracle A tiempo completo

    We are seeking someone with 0-2 years of experience possessing the following qualifications:- **Technical Background**:Bachelor's degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.- **Communication Skills**:Exceptional written and verbal communication skills....


  • Zapopan, México Oracle A tiempo completo

    **Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, México Oracle A tiempo completo

    This posting is to cover a position in operations, as technical analyst: - The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, México Oracle A tiempo completo

    **Customer Support - Senior Technical Support Analyst - Fusion Cloud****Detailed Description and Job Requirements - External**As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance...

  • Technical Analyst Support

    hace 3 semanas


    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...