Principal Help Desk

hace 2 semanas

Ciudad de México AMS A tiempo completo

**About Us**:
**Join our World of Talent.**

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

**The Role**:

- We are looking for a Help Desk Coordinator to provide technical support. You will be solving fundamental technical problems, and support all assigned areas. The goal is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.
- We're looking to hire a **Principal Technical Support agent** with 4+ years of experience in Monterrey or Mexico City.

**It's a fixed term contract (three months).**

**Key Accountabilities**:
**What you’ll be doing**:

- Take ownership and responsibility for managing high complexity support tickets and queries.
- Provide 2nd/3rd line support
- Ensure all tickets and queries that come into the team are accurately and securely processed within the ServiceNow to agreed SLA’s
- Manage and own ad hoc technology projects
- Provide continual process improvement across the team and function
- Recording and managing all information/data and actions/tasks.
- Building and maintaining strong working relationships within the team and with Internal Technology.
- Providing administrative support.
- Manage changes and configurations in the systems.

**Skills & Experience**:
**You’ll need to demonstrate**:

- Minimum 4 years of experience in IT helpdesk
- Strong IT skills and computer literacy
- Ability to manage and organize your own workload
- Proactive problem-solving skills
- Good knowledge of Excel
- Experience with ATS support is a plus
- Experience with SmartRecruiters is a plus

**Other**:
**Why AMS?**

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

**We offer**:

- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
- Details may vary slightly depending on your location, local labor law, etc.

**Our culture of inclusion and belonging.**

**Details**:
**Reference**: AMS24608
- **Closing**: 04/03/2025
- **Location**: Mexico, Mexico City / Mexico, Monterrey
- **Schedule**: Full Time
- **Business area**: IT Information Technology
- **Sector**: Technology
- **Employment Type**: Fixed Term Contract

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