Sales Support Representative

**Who are we?**:
As JayWay approaches its grand 20th anniversary, we are stronger than ever—expanding, evolving, and thriving with a diverse team spanning over 20+ countries. Our global reach and cultural diversity fuel our innovation, creativity, and shared passion for travel.

At JayWay, we believe that diversity isn't just embraced—it's our driving force. We celebrate different backgrounds, lifestyles, and perspectives, knowing that they are the foundation of groundbreaking ideas and strong collaboration. Many of our team members have been with us for over a decade, a testament to the deep bonds, trust, and commitment that define our culture.

We are a company built on openness and support. From your very first day, you'll experience our open-door ethos, where communication flows freely, ideas are valued, and guidance is always available. Whether you're collaborating with experienced teammates or leading a new project, your growth and success are our shared mission.

And of course, at the heart of it all is our passion for travel. We don't just create exceptional travel experiences—we live them. From working on exciting projects to our EPIC annual gatherings in breathtaking European destinations, we come together to celebrate success, share experiences, and strengthen our connections.

As we soon mark 20 years of JayWay, we are more than just a travel company. We are a community of explorers, innovators, and collaborators, united by a love for culture, great food, and unforgettable journeys. Join us and be part of something truly extraordinary.

**Who Are We Looking For?**

**Your Mission**

As a **Sales Support Representative** based in **Chile or Mexico**, your mission is to provide outstanding assistance to both our clients and sales team. You'll play a crucial role in ensuring smooth communication, fast response times, and seamless support that elevates our guests' travel experiences and empowers our sales professionals to shine.

**Why Join Us — And What's In It for You**

**A Culture Built on Connection**
At JayWay, you're not just taking a job—you're joining a global community of travel enthusiasts who are passionate about creating meaningful connections, celebrating local cultures, and delivering unforgettable journeys.

**Work Globally, Be Based in Chile or Mexico**
Enjoy the flexibility of remote work while staying rooted in Chile or Mexico. You'll be part of an international team of over 100 professionals across more than 20 countries, united by a shared love of travel and exceptional service.

**Grow with Purpose**
From hands-on training to mentorship opportunities and professional development, we're invested in your success.

**Recognition That Matters**
Whether it's through performance bonuses, shout-outs in team meetings, or epic company retreats across Europe, we make sure your contributions are seen and celebrated.

**What Will Be Your Responsibilities?**
- Assist the sales team by handling routine tasks and providing support during staff days off.
- Respond to inbound phone calls, manage new leads, and ensure timely communication.
- Follow established sales workflows and maintain detailed, organized records.
- Collaborate cross-functionally with other team members to ensure smooth service delivery.

**Schedule Note**: This role follows a **Tuesday-Saturday shift from 9:00 AM to 6:00 PM EST (3:00 PM-Midnight CET)**.

**What Makes You a Great Fit**

You're a strong communicator with a passion for service and travel. To thrive in this role, you'll bring:

- **Location** — Based in Chile or Mexico, with reliable high-speed internet for remote work.
- **Language Skills** — Native-level English, both written and spoken, to confidently engage with our clients.
- **Experience** — Prior customer care or call center experience, with a solid understanding of service excellence.
- **Availability** — Flexible to work evenings, weekends, and holidays, supporting guests when they need you most.
- **Travel Knowledge** — Familiarity with European geography and travel routes.
- **Core Skills** — Strong organizational habits, excellent problem-solving, and a proactive, collaborative attitude.
- **Personal Traits** — Detail-oriented, adaptable, team player, and genuinely enthusiastic about helping others.
- **Travel Experience** — You've explored Europe and can relate to the journey our guests are about to take.

**Preferred Qualifications (Nice to Have)**:

- Previous sales experience.
- Extensive personal travel within Europe.
- Background in the hospitality industry.
- Experience working remotely.
- Prior work in the travel industry or tourism sector.

**Why You'll Love Working With Us**
- Competitive pay with performance-based bonuses.
- A company-funded remote office setup including laptop, phone, and ergonomic gear.
- Mentorship, training, and access to career development resources.
- Annual in-person team gatherings across Europe.
- Wellness support and work-life balance initiatives.
- A diverse, co