Customer Analyst

**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**J**o**b **D**e**s**c**r**i**p**t**i**o**n**:
**A Ca**r**eer at H**A**R**M**A**N**

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between. We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment and a results-driven mindset. At HARMAN, we expect brilliance. You can expect a career full of brilliant possibilities.

**P**o**s**i**t**i**o**n **S**u**mm**a**r**y**:
Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.

**S**u**p**e**rv**is**o**r**y R**e**s**p**o**ns**i**b**ili**t**i**e**s**:

- Customer Analyst Technician.
- As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).

**Responsibilities**:

- Make daily analysis of Finished Goods inventory levels to avoid any shortage shipment
- Make analysis of customer releases week by week to detect demand variations
- Make weekly customer demand planning to materials planning group according the current customer demand
- Ensure the communication with all areas involved to meet customer shipment requirement
- Ensure the production plan schedule for all programs
- Review customer portals (requirements, tracking shipments, production capacity and update compliance rate)
- Make plans production according to customer requirements.
- Ensure customer shipments in order to meet delivery dates solicited.
- Check that customer demand is entered correctly in SAP system.
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintain relationships with other internal departments to improve business performance.
- Analyze customer’s issues to develop tools and processes to increase customer satisfaction.
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor.
- Initiate actions to prevent the occurrence of any non-compliance related.
- In addition, with other activities assigned by MBU Manager.

**Ba**s**i**c **Q**u**a**li**f**ic**at**i**on**s**:

- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence.
- Engineering, International Business, Finance or Administration Degree.
- 3 years of related experience.
- Experience in the automotive industry preferably.
- Ability to work under stressful conditions.
- ERP Systems Knowledge.
- Computer Knowledge.
- Schedule Availability.
- Knowledge of IATF 16949:2016 and ISO 14001.
- English B1+ (reading and writing that allow fluid presentations).
- Specific Customer RequiremenTraining on Portal - As Customer Requirement.

**Pr**efe**r**r**ed **Q**u**a**li**f**ic**at**i**on**s**:

- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written).
- Initiative.
- Analytical.
- Problem solving skills.
- Achievement oriented.
- SAP system.

**Eli**g**i**b**i**l**i**ty Re**qu**i**r**e**m**e**n**t**s**:

- Willingness to travel.
- Willingness to work in an office.
- Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

**Authority**:
The employee has the authority granted by the company through this document to make decisions for the benefit of the company and to ensure the conformity of the product, its quality, functionality, the health and safety of the person who intervenes in the process according with quality, safety and environmental systems and customer specific requirements.