Sr. Customer Analyst

**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**Date**:
December 2021

**Division**:
Automotive

**JobTitle**:
Sr. Customer Analyst

**Location**:
QT

**Manager**:
MBU Manager

**Country**:
Mexico

**Function**:
Manufacturing

**Relocation Y/N**:
N

**Department**:
MBU

**Job Code**:
M263

**GlobalG**r**ad**e**:
11

**FLSA**:
Direct

**D**i**

**J**o**b **D**e**s**c**r**i**p**t**i**o**n**:
**A Ca**r**eer at H**A**R**M**A**N**

We are ONE HARMAN. We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between. We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change-orientation, collaboration, judgment and a results-driven mindset. At HARMAN, we expect brilliance. You can expect a career full of brilliant possibilities.

**P**o**s**i**t**i**o**n **S**u**mm**a**r**y**:
Assuring Customer shipments on time by effective analysis of the demand, inventory and the correct communication with the all areas involved, always focused on improve team performance and oriented of the not disturbing the production schedule plan. Creating a sustainable Process & Strategies related to material planning and inventory control.

**S**u**p**e**rv**is**o**r**y R**e**s**p**o**ns**i**b**ili**t**i**e**s**:

- Customer Analyst
- Jr. Customer Analyst
- Master Planner
- As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).

**Responsibilities**:

- Make daily analysis of Finished Goods inventory levels to avoid any shortage shipment
- Make analysis of customer releases week by week to detect demand variations
- Make weekly customer demand planning to materials planning group according the current customer demand
- Ensure the communication with all areas involved to meet customer shipment requirement
- Ensure the production plan schedule for all programs
- Asure in collaboration with planning and logistics team for customer shipments on time.
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to reduce obsolescence risk.
- Identify and implement improvements to increase efficiency of labor.
- Initiate actions to prevent the occurrence of any non-compliance related.
- Initiate, recommend or provide solutions through established communication channels.
- Assure high level of data and transactional integrity in the MRP system in order to achieve correct high of inventory accuracy.
- Assure accurate production plan for all programs to optimize resources at all areas involved.
- Zero premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
- Analyze and present customer driven trends and projections in order to properly manage plant capacity and manning
- Drive capacity increase risk management, escalate to MBU on time in case of potential risks and propose alternatives/measures
- Evaluate and prioritize customer inquiries to better serve the customers.
- Maintain relationships with other internal departments to improve business performance.
- Analyze customer’s issues to develop tools and processes to increase customer satisfaction.
- Establish multidisciplinary teams for continuous improvement.
- Initiate actions to prevent the occurrence of any non-compliance related issues.
- Supervising Customer Analyst & MPS team activities.
- In addition, with other activities assigned by MBU Manager.

**Ba**s**i**c **Q**u**a**li**f**ic**at**i**on**s**:

- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence.
- Engineering, International Business, Finance or Administration Degree.
- 5+ years of related experience.
- Experience in the automotive industry preferably.
- Experience with customer relationship.
- Knowledge on inventory tasks (cycle count, audits, customer service).
- Ability to work under stressful conditions.
- Computer Knowledge.
- ERP Systems Knowledge.
- Schedule Availability.
- Knowledge of IATF 16949 and ISO 14001.
- English 90%, Advance English level (reading and writing that allow fluid presentations).
- Specific Customer Requirement Training on Portal - As Customer Requirement.

**Pr**efe**r**r**ed **Q**u**a**li**f**ic**at**i**on**s**:

- Leadership.
- Change Orientation.
- Collaboration