Jr Veeva/iqvia CRM Configuration Support Engineer

hace 7 días

Guadalajara, México AstraZeneca A tiempo completo

The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA’s OCE platform along with iPad based mobile solutions to deliver business demands.

The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.

**Role and Responsibilities**
- Configuration of Veeva/IQVIA CRM as per various Market needs
- Handling incidents provide work around’s, root Cause analysis, preventive actions and corrective actions related to Veeva CRM/IQVIA OCE and related systems integrated.
- Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data.
- Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, OCE, SFDC
- Able to work collaboratively with multiple teams across different geographies and time zones.

**Essential Skills and experience**
- Hands on experience in rolling out or supporting CRM platform solutions at global level.
- Technical hands-on experience in
- Veeva CRM configuration, data flows & customization (Visual force page, Apex class)
- Veeva CRM integration with other platforms or technologies
- Any Other CRM configuration for Sales & Marketing Portfolio.
- SFDC, Apex Data Loader
- PL/SQL/SoQL Queries
- Excellent communication and interpersonal skills.
- Excellent spoken and written English language skills.
- Proactive approach to problem solving.
- Able to grasp and understand new technology and concepts.

**Desirable Skills and experience**
- IQVIA’s OCE CRM configuration knowledge.
- Any CRM Certification.
- Good understanding and hands-on exposure of ETL/Informatica skills.
- Knowledge of Web Services & Service Oriented Architecture.
- Experience in service management tools, ServiceNow or Remedy.
- Experience of Agile methods

**So, what’s next**

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

**Where can I find out more?**

**AstraZeneca is an equal opportunity employer.**

**Strong English communication skills required.**

**Positions are open to Mexican Citizens and official residents of Mexico.**

**Location: Guadalajara (hybrid - **_Expectation of working in the office 3 days a week)_**:

- When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility._

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