Customer Service Specialist

hace 2 semanas

Mérida, México GC Realty & Development, LLC A tiempo completo

**Want to work remote in the US Real Estate Industry? Are you calm under pressure, clear in chaos, and obsessed with keeping customers happy?** If so, we'd like to meet you. **GC Realty & Development** is hiring a **Customer Service Specialist**-a sharp, composed communicator who thrives in high-volume settings, solves problems quickly, and takes pride in delivering a remarkable resident experience every single time. **The Mission: Deliver the GC Realty Experience-Consistently and Completely** In this role, you're the front line of our service promise. You'll work closely with residents to: - Answer questions, resolve problems, and escalate when needed - Track every touchpoint with precision using our internal tools - Coordinate move-outs and ensure every step is closed out cleanly - Work cross-functionally to make sure nothing slips through the cracks This is a **high-trust, high-responsibility role** on a team where your input matters and your accuracy protects both residents and owners. **You Are...** A calm, friendly presence-even when things get hectic. - ** Highly responsive** - You move quickly and follow through completely - ** System-savvy** - You keep excellent records and know your tools - ** Detailed and dependable** - You notice what others miss - ** Solution-focused** - You don't just forward issues-you help solve them - ** A true teammate** - You're the kind of person who says "I've got it" before being asked **What You'll Own** - Daily management of all resident communication channels - Accurate task creation and assignment within internal systems (Podio, Comms App) - Coordination of move-out logistics, including confirmations and key returns - Quality documentation and follow-through for every resident touchpoint - Cross-team communication and support, especially during coverage gaps - Problem reporting and participation in continuous improvement discussions **What You'll Gain** **Compensation**: $7-$9 USD per hour **Location**: Fully remote (quiet home workspace with reliable internet required) **Schedule**: Full-time, 8 AM - 5 PM Central Standard Time **Support**: Hands-on training and real-time guidance from a collaborative leadership team **Culture**: Work with people who Own It, GSD, and care deeply about results and relationships **What You Bring** - 1+ year experience in customer service and administrative roles (3+ preferred) - Experience working in a tech-enabled, fast-paced environment - Strong communication skills-written and verbal (English fluency required) - Ability to multitask and prioritize with calm focus **Ready to Represent the GC Realty Experience?** We're not just here to answer calls-we're here to **make life easier for our residents** and **protect our clients' investments**. If you're ready to bring empathy, efficiency, and excellence to every interaction, we want to hear from you. **Ready for the challenge? Check out our reputation online and learn more about us through our podcast, Straight Up Chicago Investor or our Glassdoor reviews.

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