Healthcare - Clinical Service Desk / Helpdesk

hace 3 días

Puebla, México NTT DATA A tiempo completo

**Req ID**: 199012

We are currently seeking a
**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remote from your home office located within Mexico.

**Job Responsibilities Include**:

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk

**Basic Qualifications**:

- Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of experience in a call center environment
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

**Preferred Skills**:

- Associates degree, technical college or some college course work
- 1+ years technical / clinical care delivery experience
- Demonstrates a service philosophy in all interactions with clinicians and colleagues
- Strong communication and interpersonal skills

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

INDHCLSMC

**Job Segment**:
Help Desk, Information Technology, Consulting, Technology

  • Healthcare - Clinical Service Desk / Helpdesk

    hace 3 días

    Puebla, México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remote from your home office located within Mexico.**Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...

  • Service Desk

    hace 1 semana

    Puebla, México Talent in Progress A tiempo completo

    Únete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 5 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...

  • Service Desk Agent

    hace 2 semanas

    Puebla, México Talent in Progress Consultores SC A tiempo completo

    Únete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 3 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...

  • Service Desk

    hace 5 días

    Puebla, México Talent in progress México A tiempo completo

    Nos encontramos en búsqueda de **Service Desk** Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - ITIL Certified - Herramientas de Soporte Remoto (Simple Help) Habilidades: - Servicio al Cliente - Manejo de personal - Inglés (B1-B2) Experiência: - 3 años como lider de HelpDesk - Implementacion de ITIL -...

  • Service Desk

    hace 1 semana

    Puebla, México Talent in Progress Consultores SC A tiempo completo

    Conocimientos: Formación profesional en IT Herramientas de HelpDesk (Servidesk) ITIL Certified Herramientas de Soporte Remoto (Simple Help) Habilidades: Servicio al Cliente Manejo de personal Inglés (B1-B2) Experiência: 2 años como lider de HelpDesk Implementacion de ITIL Implementacion de SLAs 4 Años experiência en helpdesk Soporte a una...

  • Service Desk

    hace 1 semana

    Puebla, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...

  • Service Desk

    hace 1 semana

    Puebla, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...

  • Service Desk

    hace 1 día

    Puebla, Puebla, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...

  • Service Desk

    hace 1 semana

    Puebla City, México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...

  • Service Desk

    hace 7 días

    Puebla de Zaragoza, Pue., México Pellera Technologies Mexico A tiempo completo

    The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...