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Bilingual Collections Specialist

hace 2 semanas

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**About the Company**

Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.

**Job Summary**

**Key Responsibilities**

**Account Management and Collections**
- Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.
- Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.

**Customer Interaction and Relationship Management**
- Build rapport with borrowers to understand their financial challenges and offer viable repayment solutions.
- Maintain a positive and professional tone with all borrower interactions, ensuring an empathetic approach that maintains customer trust.
- Address borrower inquiries about account status, payment terms, and collections processes, providing clear and accurate information.

**Compliance and Regulatory Adherence**
- Ensure all collections activities comply with federal, state, and local regulations, including FDCPA (Fair Debt Collection Practices Act) and other industry standards.
- Maintain thorough documentation of all borrower interactions, payment agreements, and collection efforts to support compliance and audit requirements.
- Stay updated on regulatory changes impacting collections practices, implementing adjustments as needed to maintain compliance.

**Risk Assessment and Reporting**
- Analyze account information to identify high-risk accounts and escalate to management or the legal team as needed.

**Collaboration and Process Improvement**
- Collaborate with loan servicing, compliance, and legal teams to streamline collections processes, address complex cases, and support borrower inquiries.
- Contribute to the continuous improvement of collections strategies and processes to maximize efficiency and enhance the borrower experience.
- Provide feedback on recurring borrower issues and patterns to support proactive risk management.

**Qualifications (Knowledge/Skills/Abilities/Experience)**

**Education**:

- A high school diploma or GED is required; an associate’s or bachelor’s degree in Finance, Business, or a related field is preferred.

**Experience**:

- Minimum; 3 years of experience in collections, ideally within the banking, lending or financial services industry.
- Familiarity with collections practices, debt recovery processes, and account management within a regulated financial environment.
- Knowledge of regulatory requirements, including FDCPA, and other laws affecting collections within financial services.
- Experience with collections software, CRM systems, and other financial account management tools.
- Familiarity with debt settlement strategies and loan restructuring options.

**Skills/Abilities**:

- Native or Advanced bilingual proficiency (Spanish and English).
- Communication Skills: Excellent verbal and written communication skills, with a professional and empathetic approach to borrower interactions.
- Negotiation Skills: Strong negotiation and problem-solving skills, with the ability to handle difficult conversations and secure positive outcomes.
- Organization and Documentation: Strong organizational skills with high attention to detail and the ability to document interactions accurately.

**We Offer**:

- Law Benefits
- Competitive Salary
- Monthly Performance Bonus
- Grocery vouchers
- Working From Home support
- Remote (WFH) 3 days; in office 2 days

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