Call Center Agent Tech Support

hace 6 días

Monterrey, México ANDX A tiempo completo

**About the Role**:
ANDX is seeking a high-energy, team-oriented Tech Support Agent to provide support to one of our key clients. Key responsibilities are as follows:

- Respond to general inquiries as well as troubleshoot technical inquiries, remote connecting into devices when needed
- Accurately and thoroughly document all customer interactions
- Alert management of customer feedback trends

**We Offer**
- _A great starting Salary -$17,000MXN per month_
- _Full legal benefits (100% nominal salary)_
- _Monthly incentive bonus of up to 10%_
- _$2,000MXN training completion bonus_
- _Grocery Vouchers_
- _Employee Discount Program_
- _Paid orientation and training_
- _A friendly, fun and professional environment_

**We Need**
- 1+ years of Customer Support experience
- Working knowledge of Windows and/or Mac OS
- Experience working with ticketing software is an asset
- Strong written and verbal communication skills
- **English level (Cambridge chart)**:C1

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