Operational Risk Sr Supervisor
hace 1 semana
**Responsibilities**: - Looks for ways to improve the current process and share best practices with senior leadership. - Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed. - Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks. - Builds trusted internal and external customer relationships - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. - Ability to manage teams. **Qualifications**: - 2-5 years relevant experience - High Level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis - High level of analytical skills and complex problem-solving - Excellent planning and organizational skills - Proficient PC skills (Microsoft Office with emphasis on Excel) - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - Bachelor’s/University degree or equivalent experience - Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. - Provide accurate and timely information related to local requirements regarding operational risks. - Prevent, detect and escalate potential risks that may affect the business. - **Job Family Group**: Risk Management - **Job Family**: Operational Risk - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Operational Risk Manager
hace 6 días
Metepec, México Citi A tiempo completoThe Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....
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Operational Risk Sr Supervisor
hace 3 días
Metepec, México Citi A tiempo completo**Responsibilities**:- Looks for ways to improve the current process and share best practices with senior leadership.- Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.- Assists senior level management in gathering data and information for executive level reporting and...
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Service Sr Supervisor
hace 3 días
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Service Sr Supervisor
hace 1 día
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Workforce Cap Sr Analyst
hace 3 días
Metepec, México Citi A tiempo completoWorkforce Management & Optimization is an organization designed to optimize people, processes and technology. Our mission is to partner with Citibanamex businesses to improve the customer experience, increase revenue, achieve service objectives and maximize efficiency.Serve as a SME throughout Business initiatives. Provide input/recommendations to the...
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Workforce Cap Sr Analyst C12
hace 3 días
Metepec, México Citi A tiempo completo**Responsibilities**:- Acts as an expert in an area of workforce management, utilizing that skill across multiple departments within workforce.- Serves as seasoned professional in an area or workforce management, overseeing a segment(s) of workforce management.- Recommends and implements new work procedures.- Addresses and resolves exceptional/unusual...
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Fraud Ops Sr Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...
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Tcc Supervisor
hace 4 días
Metepec, México Citi A tiempo completo**Descripción de puesto** Global Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y maximizar la eficiencia. El Supervisor...
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Supervisor de Hibridos de Collections
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex Bp&A Sr Supervisor C11
hace 2 semanas
Metepec, México Citi A tiempo completo**Responsibilities**:- Responsible for supporting and developing business plans and supporting strategies.- Works to ensure operational processes are integrated and effective across the organization.- Responsible for working to define and implement business strategy and goals through the collection, analysis, review, reporting, documentation and...