Operations Specialist

**Operations Specialist**:
Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid)
Strong English communication skills required

**Must Submit Resume in English**

**About the AstraZeneca**

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At Astra Zeneca, we’re dedicated to being a Great Place to work

The Operations Specialist is a member of the Corporate Giving Services (CGS) team which is part of the overall Global Business Services (GBS) Compliance, Legal & Contracting Operations, aligned to Finance. The Operations Specialist will chip in to the team’s overall remit which aims to optimize operations, reduce risk, and increase compliance, as well as generate robust data analytics within the Corporate Giving Space (e.g., medical education grants, sponsorships, donations, and contributions). The Operations Specialist will be responsible for handling operational aspects of the systems, tools, and processes by ensuring accurate and compliant processing of requests in accordance with policies, procedures, regulations, and clarity/disclosure reporting requirements. The role will also be responsible for providing quality, letter of agreement, payment support related to management of associated requests.

**Accountabilities**
- Coordinate triaging of requests to appropriate reviewer and business area.
- Provide guidance to ensure appropriate approvals are obtained and retained.
- Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded, or restricted for any other reason to do business with AZ.
- Ensure timely generation and receipt of driven LOAs/contracts.
- Coordinate provider requests for changes to LOAs/contracts.
- Responsible for collecting the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements.
- Ensure accurate and timely distribution of payments and collaborate with Accounts Payable to resolve payment related issues.
- Monitor and support the day-to-day processing functions including issue handling, communications, and resolution. Collaborate with internal collaborators to mitigate compliance risks associated with assigned activities: maintain all documentation in files within the relevant system.
- Assists in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts.
- Works with vendors to ensure timely and accurate invoicing standards (where applicable)
- Collect, review, and appropriately store documentation, including but not limited to Needs Assessment, completed agreements, W9s, (as applicable)
- Consult and bring up compliance, legal or regulatory matters.
- Maintain high level of external customer satisfaction.
- Must be able to perform accurately while meeting applicable productivity measures.
- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position (i.e. UAT, project support, training, etc.)

**Requirements**:

- Bachelor’s degree
- Strong technical/systems experience and skills (e.g., SAP, Excel, SharePoint, etc.)
- Ability to quickly learn and work within AZ administrative tools.
- Ability to handle multiple priorities and adjust workload as business needs require.
- Strong attention to detail and strong organizational skills.
- Capable of working independently.
- Excellent written and verbal communications skills.
- Experience working with global/cross-functional teams and demonstrated ability to partner effectively with others.
- High ethical standards, trustworthy, operating with absolute discretion.

**Desirable**
- Experience in a similar role.
- Prior experience in the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients.
- Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation, data sources/quality, and reporting.
- Understanding of SAP and purchase to pay systems / processes, Procurement.
- Experience with finance, auditing, quality assurance/control, SOX and/or risk management.
- Global/cross-cultural experience.

**Why AstraZeneca?**

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a