Customer Services Representative, Not a Call Center
hace 3 días
What you’ll do:
- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
What you’ll need:
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, eCommerce, or logistics is a plus.
Schedule Monday - Friday from 7am till 5pm.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Horario:
- Turno de 10 horas
Experiência:
- Customer services: 2 años (Deseable)
Idioma:
- Inglés (Deseable)
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