Technical Support Manager

hace 1 semana


Azcapotzalco, México AT&T A tiempo completo

AT&T Introduction
At AT&T, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. Your creative solutions could impact innovations across telecommunications, high-speed Internet, and Entertainment. It’s an opportunity to combine your passions for entertainment, media, and technology to transform our company and your career. Step into a future with AT&T.

Description
- Advanced Bilingual Spanish and English language conversational skills - Interact seamlessly with business and consumer customers all across the U.S. with advanced English fluency and comprehension.
- Previous experience performed Service Desk L1 or L1.5 for Telecom services & devices including:

- Preferred experience utilizing common Service Desk tools (search engines, resource libraries) to gather critical information needed to resolve issues and inquires.
- Education Requirements: Preferred Associate Degree in Computer Information Systems or technical education equivalent in Computer Science
- Schedule flexibility IN REVIEW: Our centers operate Monday through Sunday from 7:00 am to 9:15 pm and adapt to Daylight Savings Time when applicable. We offer a large variety of shifts and tours to fit your needs. Ability to work extended/flexible hours including weekends, holidays, evenings, etc. as necessary
- Excellent leadership, interpersonal, and communication skills
- 3+ years customer service experience
- 1+ years management/supervisory experience
- Good decision maker with a high degree of attention to detail
- Demonstrated ability to define goals, implement processes, prioritize workflow and maintain deadlines
- Strong problem solving and analytical abilities
- Excellent coaching ability

Principal Functional Skills / Competencies associated with this Title:

- Call Center Technologies
- Customer Support Policies, Standards and Procedures
- Displays High Integrity and Honesty
- Drives for Results
- Knowledge of Customers
- Knowledge of Product Line
- Service Excellence
- Solves Problems and Analyzes Issues
- Takes Initiative

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