Technical Support Analyst
hace 23 horas
**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices, Troubleshooting: Equipment: Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.- Identifies process improvements and presents them to Sr/Lead Tech.**Preferred Skills and Experience**:Associate’s / Technical Degree in Electrical/Electronics or IT or equivalent work experience- Knowledge of the fundamentals of electrical, digital and analog control systems- Advanced English level both verbal and written- Strong technical aptitude- Proficient in one or more systems/technologies- 2- 4 years experience in Customer Service / Communication skills- Lighting Controls Commissioning Experience- IT Networking Experience- Building Management System Experience
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Technical Support Analyst
hace 6 días
Guadalupe, México Acuity Inc. A tiempo completo**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands, Inc A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture,...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands, Inc A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture,...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
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Technical Support Analyst
hace 2 semanas
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
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Technical Support Analyst
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
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Technical Support Analyst
hace 1 semana
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
