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Technical Support Representative
hace 2 semanas
**Technical Support Representative**
At USS, we are looking for the best Customer Service Representative profiles to provide the best service to our clients. We are looking at GDL for these profiles for our new campaigns and challenges.
- **If you speak English and you like remote work, apply**_
As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction
**Your Day to Day**
- Troubleshoot and resolve technical issues related to Customer's hardware and software products.
- Assist customers using problem solving skills and customer empathy.
- Report bugs and trends to necessary stakeholders and process/performance improvement suggestions to your manager.
- Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management
- Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information
- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude
**Basic Qualifications**
- 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills
- Passion for helping people and solving problems
- Proficient with Windows operating systems, mobile devices and cloud-based solutions
- Strong comprehension of internet networking and routing
- Strong analytical/troubleshooting skills
**Additional Benefits Include**:
- Remote work
- Monthly gross salary : $14,000.00 - $18,000.00 per month
- Christmas Bonus
- Food Voucher
- Payment of Teleworking Expenses
- Professional Growth.
- Law benefits
- Bonuses
Tipo de puesto: Tiempo completo
Salario: $14,000.00 - $18,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
- Programa de referidos
Tipos de compensaciones:
- Bono de permanencia
- Bono mensual
Pregunta(s) de postulación:
- Do you speak english?
- What are your monthly salary expectations?
- Do you live in Guadalajara or Zapopan?
Lugar de trabajo: Empleo remoto
