Sr. Instructional Designer

**Sr. Instructional Designer, Commercial Excellence**

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you

**About the Role**

As a Sr. Instructional Designer, you will play a strategic role in designing and delivering impactful learning experiences that enable our global sales and customer success teams to perform at their best. You will lead the development of both digital and instructor-led training programs, leveraging AI tools to accelerate content creation and personalized learning. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about driving business outcomes through learning.

- Design and develop high-impact eLearning modules and courseware that support GTM Sales Enablement and Customer Success, aligned to stakeholder workflows and business goals.
- Support the design and development of instructor-led training (ILT) programs, ensuring consistency and integration with digital learning experiences.
- Support the design, development, and delivery of technical training for sales tools and sales processes, ensuring that sales teams are proficient in leveraging technology and following best practices throughout the sales cycle.
- Lead end-to-end project management of learning initiatives, including hands-on content production and coordination across internal teams.
- Leverage AI tools and technologies to streamline instructional design workflows, personalize learning, and improve development efficiency.
- Author scripts and storyboards for on-demand learning experiences that translate complex sales and customer success concepts into engaging, learner-friendly formats.
- Transform instructor-led training into scalable digital solutions tailored for sales and customer-facing teams across regions and roles.
- Ensure accessibility and localization of learning content to meet the needs of global learners and support inclusive learning experiences.
- Embed Thomson Reuters brand attributes - human, agile, clear, and optimistic - into all learning experiences to reinforce brand identity and learner engagement.
- Continuously build expertise in sales methodologies, customer success strategies, Thomson Reuters products, and client pain points to inform learning design.
- Stay current with trends in eLearning, instructional technology, AI-powered learning solutions, and adult learning to bring innovative approaches to enablement and retention.

**About You**

You’re a strong fit for this role if you bring:

- 3 - 5+ years of experience in instructional design, curriculum development, or eLearning production, with a focus on sales and customer-facing enablement.
- Advanced proficiency in authoring tools including Articulate 360, Rise, Camtasia, Vyond, WellSaid, and Adobe Creative Cloud Suite; familiarity with AI-powered tools is a plus.
- Demonstrated ability to lead complex learning projects, manage timelines, and deliver impactful solutions that meet stakeholder expectations.
- Excellent stakeholder management skills, with the ability to understand business needs and translate them into effective learning solutions.
- A passion for creating engaging, learner-centered content that drives performance and business outcomes.
- Experience or interest in leveraging AI to streamline content development, personalize learning, and improve instructional design workflows.
- Familiarity with accessibility standards and experience in localizing content for global audiences is a strong advantage.
- Willingness to work onsite 2 days per week (mandatory), contributing to a collaborative and innovative team environment.

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**What’s in it For You?**

- **Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

- **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

- **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

- **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employ