Customer Operations Analyst

**Do what you love. Love what you do.**

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

**About the Team**
Join the Delivery Operations team at Workday, where we ensure the success of our customer’s deployments by supporting Workday’s global services ecosystem. We specialize in the Launch Reservation Process and Workday’s Delivery Assurance (DA) methodology.

We’re now growing our team in Mexico and are looking for our first Mexico-based colleague to be a part of our resourceful group.

This is a great opportunity to develop your career at Workday as you learn about Workday deployments and become a go-to expert on Workday’s Launch Reservation process as well as the DA methodology

**About the Role**

As a part of the Launch Reservation Process our Customer Operations Analyst will collaborate with multiple teams throughout the sales prospect lifecycle, including Workday Account Executives, Services Executives, Resource Managers, Delivery Directors and Sales Leadership.

As it relates to the Delivery Assurance, this person will work to support the DA Managers, Engagement / Project Managers, and Consultants within Workday’s Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers’ deployments.

Our new colleague will contribute in various areas, including the coordination of the Launch Reservation Process, execution of DA quality reviews, general operations and process improvement initiatives, and reporting and analytics:
**Launch Reservation Process**:

- Act as the main point of contact for the Launch Reservation Process
- Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed
- Maintain and support reports and dashboards for all reservations
- Continually evaluate the process, reports, and dashboards for ways to improve and automate

**Delivery Assurance**:

- Review Checkpoints as part of the DA process for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments
- Support the Global Professional Services Organization with all incoming inquiries regarding the Delivery Assurance Program and reviews
- Identify opportunities for business process improvements and make recommendations as appropriate

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss

**About You**

**Basic Qualifications**:

- Undergraduate degree or equivalent experience. 1 or 2 years of work experience in equivalent positions a plus
- Passion for internal and external customer service and excellence driving high quality in the finished product; attention to detail is critical to success
- Ability to analyze data, reports and dashboards and a willingness to “dive into” systems and formulate new ideas on how to better support stakeholders
- Experienced in spreadsheet programs (ex. Excel, Google Sheets, Smartsheet). Expertise in Excel VBA a plus
- Ability to work independently and to work effectively with multi-disciplined teams using a combination of business and technical skills

**Other Qualifications**:

- Accomplished in process improvement, defining technical requirements, project administration, and operations
- Excellent organization, time management, presentation, process documentation, problem solving, and communication skills
- Proficient in G Suite, Excel, Word, and PowerPoint

**Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process