HR Issue Management

The HR Control & Compliance organization is responsible for establishing frameworks with respect to both the identification and management of human capital risk, as well as organizational control and compliance strategies and programs. This includes the definition of risk appetite, the development of compliance and risk management strategies, as well as the identification and assessment of new and changing sources of risk.

The **Issue & CAP Analyst** **is responsible for the development and execution of this framework, including:
Issue Management:

- Manage the development and execution of procedures intended to evaluate, capture, track, monitor completion and validation of and report against regulatory Corrective Action Plans (“CAPs”).
- This also includes the development and oversight of guidelines for the proper construction of issues, CAPs and CAP closure documentation / evidence, as well as procedures for the escalation of self-identified issues (“SIIs”) and CAPs not meeting identified objectives within committed timeframes to drive the recognition of Internal Audit (“IA”) issues as Issues Being Addressed by Management (“IBAMs”) or Escalated Control Issues (“ECIs”) and the effective remediation of issues in a timely manner.
- Heavily involved in short
- to long-term planning of corrective actions for complex issues with a regulatory component across the HR function globally.

Relationship Management:

- Serve as the primary point of contact for Internal Audit (“IA”), Operational Risk Management (“ORM”) and Independent Compliance Risk Management (“ICRM”) throughout the validation of issues raised by regulatory authorities, IA or the second line of defense.

Relationship Management:
Serve as the primary point of contact with Regional HR Functional / Product Leaders and various Business / Function Control Units.

Other significant responsibilities:

- Contributes to strategic direction of the HR Control & Compliance function, which may include reporting methodologies, organizational design and effective positioning.
- Uses excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective product, function, or regional executive management partners and external audiences including regulators and external auditors. Frequently engages in both internal and external negotiations, which will have a major impact on the function, and possibly on the HR organization as a whole.
- The timely delivery of high quality, value-added multiple concurrent deliverables on time and to specification, with high attention to detail.
- Possesses a broad and comprehensive understanding of multiple HR disciplines and of various policies and standards, as well as areas of high-risk: conduct risk, project/program management, or third-party management.
- Develops approaches to promote knowledge sharing and promulgate management best practices across HR Control & Compliance and the Global HR Function.
- Delivers cost effective and efficient management of agile teams and engagements.
- Ensures HR meets/exceeds the requirements and expectations of Citigroup's regulators.
- Works closely and collegially with Internal Audit and with line management and control functions to ensure efficient and effective provision of independent audit assurance.
- Collaborates across businesses and functions to improve the identification, quantification, measurement, management, reporting and controls in governance, risk management and internal control environments.
- Actively supports and drives the Independent Compliance Risk Management Transformation Program and HR’s management efforts for a “Strong” control function.

**Qualifications**:

- Bachelor’s Degree in a related field or equivalent work experience, education, and / or training, Master’s Degree preferred.
- Over 5 years of experience in Human Resources, Compliance, Internal/External Audit and/or Risk Management.
- Experience in a related role with extensive experience in business, functional and people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high-quality deliverables according to strict timetables.
- Advanced Microsoft Excel user with experience preparing crisp, clear and beautifully designed PowerPoint presentations.
- A self-aware, self-confident individual who has well developed listening skills, and a strong ability to engage a group of accomplished business unit heads by providing proactive advice on a variety of matters while carefully balancing the independent requirements of the function.
- Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
- Experience analyzing complex problems and translating them into short, clear and crisp issue, root cause and consequence statements and action plans. This individual must be an articulate