Customer Support Specialist

**About AI Acquisition**:
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our **AI Agency Incubator (Self-Guided)**, **AI Accelerator (Done With You)**, or **AI Agency Launchpad (Done For You)**, we provide the systems, training, and support to help our members achieve rapid success.

**Hear from our leaders**:

- **Jordan Lee, Co-Founder & Chairman**, shares insights about the business: Watch here
- **Matthew Jones, CEO,** discusses his career progression and personal growth since joining The Growth Partner: Watch here

**Why Join AI Acquisition?**:

- Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.
- Work in a dynamic, remote environment with a team dedicated to transforming lives.
- Opportunity to grow with a company experiencing rapid growth as we scale to support more members.
- Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days.
- Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.

This isn’t just a job—it’s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth.

**The Role**

We are seeking **Customer Support Specialists (Virtual Assistants)** to join our **Heartbeat team** and play a key role in supporting our community as part of our **AI Incubator Team**.

In this role, you’ll help keep our community engaged, respond to member inquiries, and manage communications across Slack and inbox channels. You’ll be on the front lines ensuring our users feel supported, informed, and excited — especially during beta testing periods.

This is a **full-time, remote position (40 hours/week)** with multiple shift options (see below). If you thrive in a fast-paced environment, love helping people, and enjoy building strong connections with a community, this role is perfect for you.

**What You’ll Do**

**Support & Engage the Community**
- Respond promptly to community inquiries through the inbox with empathy and professionalism.
- Monitor and guide conversations in Slack, supporting beta testers and sharing updates.
- Keep the energy elevated by sparking community engagement and celebrating wins.

**Solve Problems & Share Insights**
- Gather clear, helpful details from members to pass to the right internal teams.
- Escalate issues when needed and follow up to ensure smooth resolution.
- Spot trends and common questions to help us improve and make members’ lives easier.

**Work as One Team**
- Work closely with your direct manager and head of department to stay aligned on goals.
- Show up consistently for your assigned shift to give our community reliable support.

**Requirements**:
**What We’re Looking For**
- Excellent written communication skills and a warm, approachable tone.
- Empathy and professionalism when helping members.
- Proactive and resourceful — you enjoy solving problems and finding solutions fast.
- Comfortable with Slack, inbox tools, and community platforms.
- Previous customer support or community management experience is a plus

**Shift Schedules**

Choose from one of the following schedules (consistent week-over-week):

- **Shift 1**: Mon-Fri, 8am-12pm (5 days/week)
- **Shift 2**: Mon-Fri, 4pm-12am (5 days/week)
- **Shift 4**: Tue-Sat, 8am-4pm (5 days/week)
- **Shift 5**: Tue-Sat, 4pm-12am (5 days/week)
- **Shift 6**: Tue-Sat, 12am-8am (5 days/week)
- **Shift 7**: Sat-Mon, 8am-4pm (3 days/week)
- **Shift 8**: Sat-Mon, 4pm-12am (3 days/week)
- **Shift 9**: Sat-Mon, 12am-8am (3 days/week)

**Weekend-Only Option**:
If you prefer 12-hour weekend shifts, we are open to adjusting schedules (6 weekday shifts, 4 weekend shifts) as long as coverage stays consistent.

**Benefits**

**Training & Support**

You’ll be set up for success with:

- **Group onboarding sessions** for a fast, fun start.
- **Guidance on best practices** for community engagement and support.
- **Full access** to tools, templates, and FAQs so you always feel confident in your work.

**What’s In It for You**
- **Competitive Pay**: $7-$8/hour (Full-Time - 40 hours/week)
- **Remote Flexibility**: Work from anywhere — just