Customer Service Specialist

**Be part of something bigger**:
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world

**Purpose and Mission**:
In this role, you will be responsible for managing the end-to-end process of customer purchase orders for the Americas market, from initial inquiry through to final invoicing, ensuring accuracy and efficiency at every step. You will maintain direct communication with customers to support a smooth and reliable order fulfillment process. Additionally, this position includes responsibilities related to business operations management, such as coordinating with internal departments, monitoring service levels, identifying improvement opportunities, and contributing to the overall efficiency and performance of the customer service function.

**Key Activities and Responsibilities**:

- Direct customer interaction to ensure excellent service is provided via fielding initial customer calls and inquiries.
- Validate and process purchase and sample orders, including order entry, credit release, creating deliveries, warehouse releases, BOL’s and packing slips.
- Work closely with the logistics, sales team, credit, and shipping departments to ensure a high service level and on time delivery to customers.
- Monitor open orders and order backlog daily.
- Monitor warehouse stock levels as orders are entered/shipped and communicate to Area Sales Management/Sr. Marketing Operations Specialist if the warehouse is understocked or has a slow-moving product that may lead to over stock.
- Submit claims/credit request to Sr. Marketing Operations Specialist for review/processing.
- Scan and maintain sales order files to the virtual filing system
- Overseeing key aspects of the procurement process, including the placement of requisitions and the follow-up of overdue payments, to ensure smooth business operations

**Skills**:

- Excellent fluency in English, both spoken and written.
- Comprehensive aptitude in SAP, MS Dynamics, Outlook, Excel & Word
- Strong organizational skills, time management, as well as ability to multi-task
- Individual contributor, motivated; self-driven
- Team player
- willingness to help others throughout the department with non-standard task

**Previous Experience**:

- Minimum 3 years of customer service, inside sales, or supply chain experience within the American market is preferred.

**Qualifications and Education**:

- Bachelor’s degree in Business Administration, Management, or a related fiel
- Excellent fluency in English, both spoken and written.
- Comprehensive aptitude in SAP, MS Dynamics, Outlook, Excel & Word

**Be bold and take the leap**:
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers