Customer Service Specialist

hace 3 días

San Martín Obispo, México Hella A tiempo completo

**CUSTOMER SERVICE SPECIALIST (Hybrid)**

Location Cuautitlan, Mexico
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.

**YOUR TASKS**

In this role, you will be responsible for delivering best-in-class operational account management to ensure high levels of customer satisfaction while achieving revenue and profitability targets. You will manage a select portfolio of customers, fostering long-term relationships and driving customer development to ensure optimal market penetration.
- Develop, implement and define customer-specific measures, targets and strategic initiatives to ensure consistent tracking and achievement.
- Prepare, deliver, and follow up on commercial offers; support pricing negotiations and new program approvals in alignment with the local sales manager.
- Build and maintain strong relationships with customer stakeholders across various levels to promote Hella’s products, services, and campaigns.
- Escalate customer concerns promptly and effectively within the organization.
- Represent Hella at customer-related events, including trade shows and garage events.
- Regularly identify and pursue growth opportunities within the assigned customer base.
- Comply with safety and environmental standards relevant to the role.

**YOUR QUALIFICATIONS**
- Bachelor’s degree.
- Between 2 to 3 years of relevant experience in Customer Service, ideally within the automotive or manufacturing industry.
- Proven ability to build and sustain long-term customer relationships.
- Intermediate to advanced level of English.
- Strong negotiation, communication, and presentation skills.
- Strategic mindset with attention to detail and excellent organizational abilities.
- Ability to work independently and collaboratively across teams.

**OUR OFFER**
- Working in an international environment.
- Flexible hybrid work model.
- Granted profit sharing bonus.
- Pension plan.
- Saving fund and saving bank.

**HELLAMEX**
Monserrat Sáinz Silva
Carretera México Querétaro KM 30, Estado de México
54763
Phone:

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