Empleos actuales relacionados con Service Delivery Manager - Ciudad de México CDMX - Dresden Partners
-
Service Delivery Manager
hace 9 horas
Ciudad de México, CDMX NSC Global A tiempo completoOverview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am to 5.30pm EST) **START DATE**: IMMEDIATELY **Responsibilities**: This role is responsible for delivery excellence of all support towers, customer relationship management, client...
-
Service Delivery Executive
hace 6 días
Ciudad de México NTT DATA A tiempo completo**Req ID**: We are currently seeking a Service Delivery Executive to join our team in Mexico City, México (MX-MEX), Mexico (MX).Service Delivery ExecutiveWe are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The main tasks of a...
-
Service Delivery Manager
hace 2 días
Ciudad de México NSC Global A tiempo completoOverview:NSC Global is currently looking for a **Service Delivery Manager** to join our growing company.**POSITION**: Service Delivery Manager**JOB TYPE**: US Hours ONLY (8am to 5.30pm EST)**START DATE**: IMMEDIATELY**Responsibilities**:This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and...
-
Manager, Service Delivery
hace 6 días
Ciudad de México, CDMX TTEC A tiempo completoManager, Service Delivery **Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working on-site in Mexico City, you’ll bring humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing...
-
Service Delivery Manager
hace 10 horas
Ciudad de México Avaya A tiempo completo**About Avaya**:Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...
-
Manager, Service Delivery
hace 6 días
Ciudad de México TTEC A tiempo completoManager, Service Delivery**Manager Service Delivery**Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery Manager working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great...
-
Senior Manager, Service Delivery
hace 2 días
Ciudad de México, CDMX TTEC A tiempo completoSenior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose,...
-
Cx Centers Service Delivery Manager
hace 2 días
Ciudad de México Cisco Systems A tiempo completo**What You’ll Do**:As a Service Delivery Manager in the Sourced Services team, you will be accountable for performance and delivery throughout a network of strategic delivery partners. This is a customer-facing position reporting to the Regional Delivery Manager, additionally, you will engage with a global team of Sourced Services functions including...
-
Service Delivery Manager
hace 2 días
Ciudad de México Percona A tiempo completoThe Service Delivery Manager (SDM) role at Percona requires a strong set of skills and responsibilities to ensure the successful delivery of services to designated customers.As the SDM, you will be responsible for providing a personalized interface to clients, coordinating and overseeing the delivery of managed services and consulting projects from...
-
Service Delivery Manager
hace 10 horas
Ciudad de México Capgemini A tiempo completo**RH**:Alexander González**Location**:CDMX**Industry - Sector**:Retail**What you’ll do?**- Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate.- Deep understanding of the client's business and developing relationships with client representatives, identifying ways to add...
Service Delivery Manager
hace 2 semanas
**Descripción**:
At Dresden Partners, we are looking for talented individuals like you to join us as a** Service Delivery Manager.**
We are a consulting firm specializing in recruitment, selection, and personnel management at both national and international levels. We act as a bridge to connect top talent with leading global companies across Mexico, LATAM, and the USA.
If you are seeking a global, committed, and successful company that offers new challenges and professional growth, we have the perfect place for you.
**Requirements**:
- Minimum of 5 years of experience.
- Advanced English.
- Experience in managing service center operations.
- Work plans, SLA, and KPI management.
- Quality assurance.
- Supervise teams of over 200 employees.
- ISO security standards.
- Coordinate morning, afternoon, and night shifts effectively.
- ITIL.
- Microsoft Office.
**Responsibilities**:
- Develop work plans detailing team activities, objectives, and deliverables, including KPIs and SLAs.
- Oversee the management of the ticketing system used for creating professional presentations.
- Conduct regular performance reviews, provide feedback, and align team members with company goals.
- Ensure high-quality client service by actively participating in selecting and hiring new personnel.
- Monitor and control incidents, provide timely reports to Human Resources, and suggest process improvements to enhance operational efficiency.
- Ensure compliance with ISO standards in service center operations. Develop detailed work plans outlining team activities, objectives, and deliverables.
- Implement and enforce security and compliance policies.
**Benefits**:
- Legal and additional benefits.
- Competitive salary.
- 12 vacation days.
- Life insurance.
- Major medical expenses insurance.
- Funeral expenses insurance.
- Health membership (holder + 4 people).
- Development opportunities.
- On-site position (Mexico City).
**Requisitos**:
- Minimum of 5 years of experience.
- Advanced English.
- Experience in managing service center operations.
- Work plans, SLA, and KPI management.
- Quality assurance.
- Supervise teams of over 200 employees.
- ISO security standards.
- Coordinate morning, afternoon, and night shifts effectively.
- ITIL.
- Microsoft Office.
