Sr. Customer Service Analyst

hace 2 semanas

Ciudad Juarez, México Harman International A tiempo completo

**A Career at HARMAN**:
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

**Position Summary**:
**Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.**:
**S**u**p**e**rv**is**o**r**y R**e**s**p**o**ns**i**b**ili**t**i**e**s**:
N/A

**J**o**b R**e**s**p**o**ns**i**b**ili**t**i**e**s**:

- Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)
- Assure Customer Demand integrity in the MRP system (SAP) to ensure full shipments to the Customers
- Analyze Customer Demand to detect variations (Increases & Decreases)
- Ensure customer shipments in order to meet delivery dates solicited.
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
- Evaluate and prioritize customer inquiries to better serve the customers
- Maintain relationships with other internal departments to improve business performance
- Analyze customers issues so as to develop tools and processes to increase customer satisfaction
- Establish multidisciplinary teams for continuous improvement.
- Identify and implement improvements to increase efficiency of labor
- Initiate actions to prevent the occurrence of any non-compliance related
- Participates and provides support related with quality systems management, objectives, targets and programs.
- Minimize premium freight services through the proper production planning processes.
- Coordinate product changes to assure mínimal obsolescence.
- Other activities assigned by Sr. Costumer Analyst.

**Basic Qualifications**:

- Integrity.
- Innovation.
- Inclusion.
- Teamwork & Respect.
- Excellence.
- Engineering, International Business, Finance or Administration Degree (recent graduated for Analyst)
- 1 year of related experience for Analyst, 1-3 years of related experience for Services.
- Experience in the automotive industry preferably.
- Ability to work under stressful conditions.
- Knowledge of ISO / TS 16949 and ISO 14001.
- English 80% (reading and writing that allow fluid presentations)

**Preferred Qualifications**:

- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Communication Skills (Oral and Written)
- Initiative.
- Analytical.
- Problem solving skills.
- Achievement oriented
- SAP system
- Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)

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