Service desk
hace 7 horas
Andares ZoneKey Responsibilities- Provide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate and manage relationships with external vendors and service providers for problem resolution.Administer user access provisioning and account management activities.Use the Incident Management System to log, track, and resolve incidents and service requests.Perform detailed troubleshooting, including log analysis, root cause investigation, isolation, resolution, and follow-up.Provide Level 1 remote desktop support in accordance with established SOPs.Escalate complex or unresolved issues to appropriate support specialists.Support the evaluation, installation, configuration, and setup of PC-based applications, including:Word processorsSpreadsheetsPresentation toolsEmail and communication systemsDatabase management systemsTroubleshoot client software and basic network connectivity issues.Identify, analyze, prioritize, and manage customer problems and complaints.Conduct limited end-user training and assist with the creation of training materials or procedures.Participate in ongoing training and departmental development activities.Perform routine maintenance updates in collaboration with IT teams and business units.Develop and maintain documentation, including standards, configurations, process flows, and diagrams.Ensure knowledge transfer and documentation of End User Computing (EUC) operations.Required Skills & Qualifications- Experience in IT Help Desk, Desktop Support, or Technical Support rolesStrong troubleshooting skills across hardware, software, and basic networkingFamiliarity with Incident Management / ITSM toolsExcellent communication and customer service skillsAbility to prioritize tasks in a fast-paced environmentExperience supporting Windows-based systems and common enterprise applicationsNice to Have- Experience working with vendors and third-party support providersITIL knowledge or certificationExposure to enterprise IT environmentsWhy Join Us?
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Service Desk
hace 3 semanas
Zapopan, México Intecfra A tiempo completo**¿Quiénes somos?**Intecfra, empresa dedicada al giro de venta y arrendamiento de equipo de cómputo y soluciones de TI en general, se encuentra en búsqueda de talento para su área de Mesa de Servicios. Únete al equipo como**:Ingeniero Service Desk**.**Funciones y actividades**:- Atención de incidentes y requerimientos en plataformas de Virtualización...
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Service Desk Bilingue
hace 2 semanas
Zapopan, México Tech Mahindra A tiempo completo**Service Desk Bilingue ( Presencial/ Zapopan )**Empresa importante a nível nacional solicita:- Agente de Service Desk Bilingüe ( Presencial / Zapopan )- *Bachillerato terminado ( Con certificado )- *Inglés Avanzado*Experiência comprobable en call center ( Service Desk):- Conocimietos en : Microsoft Outlook, AD, servidor Win, sistema operativo Windows,...
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IT Service Desk
hace 2 semanas
Zapopan, México Intugo A tiempo completoWe are looking for an IT Service Desk to implement new and existing customer basic Managed Services. As our IT Service Desk, you will work with customers, vendors, and the assigned project manager to ensure managed networking services are deployed to support customers’ business needs. Qualifications: - English Proficiency - 2+ years of customer support...
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Agente de Service Desk
hace 4 minutos
Zapopan, México Cerebrito.com A tiempo completoNos encontramos en búsqueda de Agente Serivce Desk (Proyecto de 3 meses) Posición: Agente de Service Desk Sr Bilingüe Horarios de trabajo: lunes a viernes de 9 a 19 hrs, Un fin de semana al mes de guardia, con días de descanso compensados durante la semana. Lugar de trabajo: Av. Empresarios 135-Piso 4, Puerta de Hierro, 45116 Zapopan, Jal. Sueldo...
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Service Desk Analyst
hace 2 semanas
Zapopan, México Tech Mahindra A tiempo completo**SERVICE DESK ROLE**- Knowledge in Microsoft Outlook, AD, Win server, Windows OS, Networking concepts, PC hardware components and its functionalities. Networking Concepts, Basic Troubleshooting and diagnostics- English communication skills without any MTI (Off-Shore)- A clear understanding of incident management processAbout Job ProfileOpening for: Service...
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service desk
hace 7 horas
Zapopan, México HCLTech A tiempo completoProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate and manage relationships with external vendors and service providers for problem resolution.Use the Incident Management System to log, track,...
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Service Desk Analyst
hace 2 semanas
Zapopan, México Workast A tiempo completoWe are looking for your talent. If you have worked as the following positions we can consider your skills: Ticket Support Service Desk Technical Support Customer On-Site Guadalajara 3 to 4 years Top $55,000 1 - Application Support Knowledge - Batch Job Monitoring and Troubleshooting - SQL knowledge - Familiar with Unix commands - Experience working in...
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2022-j20518 - Service Desk - L2
hace 5 días
Zapopan, México Vdart Inc A tiempo completoOverview**Role: Service Desk - L2****Location**:Zapopan, Zona Andares**- Provide hardware / software / network problem diagnosis / resolution via videocall for customer’s end users- High school (B.Sc. or Diploma)- 4 years of experience help desk, customer service, and support experience with problem solving involving hardware, software, and networks.-...
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Service desk
hace 7 horas
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvidehardware, software, and network problem diagnosis and resolutionvia phone, email, chat, and remote desktop support.Respond to and managetickets, calls, and instant messages, ensuring proper documentation and timely closure.Route and escalate issues tointernal Level 2 and Level 3 support teamsas required.Coordinate and...
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service desk
hace 7 horas
Zapopan, México HCLTech A tiempo completoAndares ZoneKey ResponsibilitiesProvide hardware, software, and network problem diagnosis and resolution via phone, email, chat, and remote desktop support.Respond to and manage tickets, calls, and instant messages , ensuring proper documentation and timely closure.Route and escalate issues to internal Level 2 and Level 3 support teams as required.Coordinate...
