Residential Services Director

hace 1 mes


Cabo San Lucas, México Twin Dolphin A tiempo completo

   RESPONSIBILITIES



  • Responsible for the implementation and execution of the residential services program based on each homeowner's preferences and needs. 
  • Responsible for the residential services program operations, including developing and implementing policies and procedures, staffing structure, and pricing strategies.
  • Coordinate the responsibilities and daily duties of the residential management, housekeeping, maintenance, and IT departments. 
  • Produce and achieve the annual budget, monitor monthly revenue and expenses, and collaborate with departmental leadership to determine the best use of the residential services resources. 
  • Address homeowners' comments and resolve their request promptly.
  • Ensure personalized services are delivered based on recorded homeowner preferences.
  • Foster synergic relationships among the rest of operational entities within the Twin Dolphin community.
  • Comply with and promote Twin Dolphin's mission, values, rules, regulations, standard operating procedures, grooming standards, and confidentiality policies.  




Requirements:

  QUALIFICATIONS


  • + 5 years of experience in luxury residential management, guest service, housekeeping, maintenance, management operations or related professional area. 
  • + 3 years of experience in a related director or senior leadership role.
  • Bachelor´s Degree in Business Administration, Hotel Management, or related field is preferred. 
  • Must be proficient in oral and written English and Spanish.



   COMPETENCIES

  • Strategic thinking 
  • Decision Making
  • Planning & Organizing
  • Adaptability
  • Leadership
  • Proactivity
  • Effective Communication
  • Focus on Results & Quality




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