Account manager
hace 1 mes
As account management / customer success, part of our distribution team, your mission is to provide the best distribution services for independent labels and artists with passion, innovation, care, and transparency.
You will work with a team of distribution & marketing partnerships to a network of indie artists and labels. You will support the team to ensure customer success and engagement in a constantly mutating environment.
Your duties will include but not limited to the following
- With exemplarity and by sharing Believe's driving forces in your daily relations and activities
- Set guidelines, strategy, and objectives to improve performance
- Support your team by identifying improvement needs
- Services execution and management of our portfolio of artists and labels
- Identify appropriate KPIs to measure customer success and revenue growth and ensure regular reporting
- Define actions plan when needed to reinforce customer success
- Oversee takedowns, claims, and proper monetization of all content
- Ensure cross-functional collaboration with the Editorial and Marketing Partnership and Video Channel Management team to optimize flawless execution
- Reinforce artists and labels success resulting in renewal of contracts and upsells
- Supervision and execution of business reviews for top clients
- Escalate client feedback and contribute to overall services improvement
- Educate labels and artists on deliverables
- Develop and maintain year on year customer gross revenue
- Sell services which meet artist and/or label needs and potential
Qualifications
- Fluent English is mandatory to succeed in your role as part of a global company. Spain and French can be a plus
- You have a proven track record in account management and a deep knowledge of client portfolio management
- A solid network in the music industry is a strong plus
- You are passionate about technology, data, and artists / labels development
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