Customer Success Team Leader
hace 1 mes
- Liderar y motivar al equipo de CS para brindar seguimiento y atención de primer nivel a nuestro portafolio de Doctores
- Desarrollar y compartir mejores prácticas con los miembros del equipo buscando siembre la equidad, eficiencia y efectividad de nuestros procesos
- Alcanzar nuestros KPIs que incluyen pero no se limitan a: Conversión, Win Rate, % de Churn, llamadas efectivas, productividad
- Desarrollar y mantener motivado al equipo de trabajo proporcionando dirección, capacitación y retroalimentación.
- Dominar y asegurar el cumplimiento del proceso interno a través del constante monitoreo de nuestros KPI's
- Garantizar la satisfacción de los usuarios a través de la alta detección y resolución de conflictos
- Impulsar y buscar mejoras en el proceso a través de análisis de datos
Requisitos
- 2 años de experiencia manejando equipos de Customer Success
- 1 año mínimo de experiencia en negocios SaaS
- 1 año de experiencia en Call Center (Deseado)
- Inglés Avanzado
- Conocimiento de procesos de Customer Success
- Al menos 1 año de experiencia gestionando cuentas clave
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