Customer Success Team Leader

hace 1 mes


Mexico City Doctoralia Mexico A tiempo completo
Descripción de la empresa

Doctoralia es la plataforma líder en el mundo que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud y hacer la experiencia de la salud mas humana.

Descripción del empleo
  • Liderar y motivar al equipo de CS para brindar seguimiento y atención de primer nivel a nuestro portafolio de Doctores
  • Desarrollar y compartir mejores prácticas con los miembros del equipo buscando siembre la equidad, eficiencia y efectividad de nuestros procesos
  • Alcanzar nuestros KPIs que incluyen pero no se limitan a: Conversión, Win Rate, % de Churn, llamadas efectivas, productividad
  • Desarrollar y mantener motivado al equipo de trabajo proporcionando dirección, capacitación y retroalimentación.
  • Dominar y asegurar el cumplimiento del proceso interno a través del constante monitoreo de nuestros KPI's
  • Garantizar la satisfacción de los usuarios a través de la alta detección y resolución de conflictos
  • Impulsar y buscar mejoras en el proceso a través de análisis de datos
Requisitos

- 2 años de experiencia manejando equipos de Customer Success

- 1 año mínimo de experiencia en negocios SaaS

- 1 año de experiencia en Call Center (Deseado)

- Inglés Avanzado

- Conocimiento de procesos de Customer Success

- Al menos 1 año de experiencia gestionando cuentas clave

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