Customer Success Specialist Farming

hace 3 meses


Mexico City MioDottore A tiempo completo

Descripción de la empresa

Doctoralia es la plataforma de reserva de citas médicas online donde pacientes de todo el mundo encuentran el especialista que mejor se adapta a sus necesidades. Tenemos oficinas en diferentes ciudades y presencia en internet a nivel mundial. 

Descripción del empleo

Contactar a nuestra cartera de clientes a través de un sistema de ticketing. Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y Videollamada. Atención enfocada en fidelizar a los especialistas de la salud. Análisis de perfiles enfocados en maximizar potencial. Aclaración de dudas sobre la plataforma y su uso. Mantenimiento y expansión de cartera. Construir y mantener relaciones con los clientes y empatizar con las necesidades del cliente.

Requisitos

Experiencia al menos de 1 año brindando capacitación, Onboarding o mantenimiento de cartera a través de plataformas de videollamada o llamada de salida. Experiencia con el paquete de productividad de empresas de tecnología (paquete de Google, Slack, Hubspot). Ingles intermedio

Información adicional

Beneficios

Modalidad de trabajo híbrida  Salario Base + comisiones  Prestaciones de ley Vales de despensa 22 días de vacaciones + día de cumpleaños  Seguro de Gastos Médicos Mayores  Fondo de Ahorro Bono anual por desempeño 

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