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Customer Success Specialist Farming
hace 1 semana
Descripción de la empresa
Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones.
Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiencia de la salud mas humana.
Descripción del empleo
Entregar valor agregado a los doctores, brindándoles las herramientas que les ayudarán a maximizar el uso de las herramientas de la plataforma de Doctoralia, manteniéndolos comprometidos y felices . Con cada interacción brindando una experiencia para los pacientes y doctores, logrando el análisis adecuado.
Contactar a nuestra cartera de clientes para diagnosticar el estatus de su perfil. Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y videollamada. Realizar consultoría y asesorías con especialistas de la salud por medio de llamada y videollamada. Atención enfocada en fidelizar a los especialistas de la salud. Análisis de perfiles enfocados en maximizar potencial. Aclaración de dudas sobre la plataforma y su uso. Construir y mantener relaciones con los clientes y empatizar con las necesidades del cliente.
Requisitos
Experiencia de al menos 1 año en Mantenimiento de cartera a través de plataformas de videollamada, contacto por email, whatsapp o llamadas telefónicas. Organizado y Autogestionable. Inglés Intermedio Indispensable. Uso de CRM. Experiencia en Retención y seguimiento de Carteras con alto volumen de clientes. Seguimiento puntual a tickets asignados. Experiencia en Renovaciones y Seguimiento constante Lenguaje y comunicación formal y profesional. Atención a clientes VIP. Seguimiento a indicadores. Dominio sobre el paquete de productividad de empresas de tecnología (paquete de Google, Slack, Hubspot).
Información adicional
Sueldo base de $13,715 brutos + Bono Mensual con base en resultados Prestaciones de Ley + Superiores 22 días de vacaciones Día de cumpleaños compensatorio Gympass y Descuentos con Ticketmaster Vales de despensa Seguro de gastos médicos y seguro de vida Plan de acciones de la compañía Clases de inglés con costo preferencial Lunes a Viernes (Híbrido) de 9am a 6pm-
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