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Operations Process Manager

hace 3 meses

Mexico City Sagan A tiempo completo

Job Title: Operations Process Manager - LATAM
Location: Remote (PST Time Zones)
Salary Range: up to 2500 USD

Work Schedule: Monday - Friday / 09:00 AM to 04:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a forward-thinking digital media company dedicated to optimizing operations and enhancing digital workflows. The company focuses on delivering innovative solutions that streamline processes, ensuring efficiency and high-quality service delivery.

Position Overview:

The Operations Process Manager is responsible for streamlining and optimizing the company's operations across various departments. This role involves designing and documenting processes that improve efficiency, particularly in client onboarding, form management, and internal workflows. The manager will collaborate closely with different teams to identify areas for improvement, implement new processes, and ensure these processes are adhered to and refined over time.

Key Responsibilities:

  • Process Design and Documentation: Develop and document efficient processes for client onboarding, form management, and internal workflows.
  • Collaboration: Work closely with various teams to identify and address process inefficiencies.
  • Process Implementation: Implement new processes and ensure their adherence, making refinements as needed.
  • Tool Management: Utilize and adapt to various software tools, including project management software, spreadsheets, CRM, and task management software.

Qualifications:

  • Proficiency in Excel, GSuite, CRM systems, and task management software.
  • Basic knowledge of workflow automation tools like Zapier & Make.
  • Strong organizational and detail-oriented skills.
  • Effective communication skills and a proactive approach to process design.
  • Ability to quickly learn and adapt to new software.

Nice-to-Haves:

  • Experience with no-code software tools like Airtable or Coda.
  • Background in the agency world, social media, and/or tech space.
  • Experience working in fully remote teams and familiarity with digital products.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.