Client Success Specialist
hace 2 meses
We, at Flywire, are seeking a Client Success Specialist for Flywire’s EDU vertical. In this role, you provide exceptional value-add support services for our existing client base. You will also support the engagement efforts of a large portfolio of group-managed accounts.
The EDU Client Success team is quickly evolving and is flexible to the needs of the business. This group must therefore work in step with Client Analysis, Relationship Management, Client & Payment Experience plus others to mature into the most effective version of itself, providing meaningful, data-led engagement to enhance our client’s interactions with Flywire products.
In this role you will:
Execute against a Client Success strategy focussed on the AMERICAS market.
Activities such as;
Ensuring client users are knowledgeable & confident when using Flywire products Creating & hosting one-to-many client webinars Promoting system usage best practices Championing best practice payer communications Managing the engagement of a large portfolio of group-managed accounts Uncovering additional opportunities within your portfolio Work closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone Be an active contributor to the development of the team, providing ‘on the ground’ insight Utilise data insights to inform client engagement Manage your own daily operations whilst also collaborating on team process optimisation Be able to effectively prioritise & act with a sense of urgency Nurture collaborative relationships with key internal stakeholders Understand the Flywire product suite, tools, and workflowsHere’s What We’re Looking For:
Fluency in English and Spanish 2-4 years of experience in customer/client support, account management, and/or project management preferred Experience in Higher Education, Payments, Banking & Finance, and/or Technology platforms (Beneficial) Be accountable, proactive & persistent. Always Have strong problem solving and project management skills Be inquisitive and resourceful across all tasks undertaken Have excellent written & verbal communication skills Be an engaging, personable & confident presenterTechnologies We Use :
Looker Smartsheet Salesforce ZendeskWhat We Offer:
Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)-
Client Success Specialist
hace 2 meses
Mexico City Flywire A tiempo completoJob DescriptionThe Opportunity: We, at Flywire, are seeking a Client Success Specialist for Flywire’s EDU vertical. In this role, you provide exceptional value-add support services for our existing client base. You will also support the engagement efforts of a large portfolio of group-managed accounts.The EDU Client Success team is quickly evolving and...
-
Client Success Specialist I
hace 4 meses
Mexico City solera A tiempo completoWho We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...
-
(LatAm) Client Success and Sales Specialist
hace 3 semanas
Mexico City Somewhere A tiempo completoPosition : Client Success and Sales SpecialistWorking Hours : Must be able to overlap with Pacific Standard Time (PST) working hours for optimal collaboration with team members and clients.Salary Range : $1,200-$1,400 monthly, plus commissionsHoliday : TBD About the job: We are on the lookout for a motivated Client Success and Sales Specialist to join our...
-
ThousandEyes - Customer Success Specialist.
hace 3 meses
Mexico City Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...
-
Telematics Client Services Specialist
hace 3 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The Client...
-
Client Success Lead
hace 3 meses
Mexico City Pro Coffee Gear A tiempo completoJob Title: Client Success Lead Location: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various business-critical...
-
Client Success Manager
hace 4 semanas
Mexico City DXC Technology A tiempo completoJob Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing...
-
Consultant, Client Success
hace 3 semanas
Mexico City Visa A tiempo completoJob DescriptionClient Services Team works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.This is an individual contributor role responsible for solving complex problems and taking...
-
Customer Success Specialist Mgr
hace 3 meses
Mexico City Zebra A tiempo completoRemote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Client Success Manager
hace 4 meses
Mexico City Entravision A tiempo completoOBJECTIVES The Client Success Manager will support the team in driving the relationships with our top retail clients building optimization strategy and leveraging cross-team collaboration. This involves managing and growing an existing book of e-commerce retail businesses, deepening relationships within our partners and coordinating across internal teams...
-
Consultant, Client Success
hace 1 semana
Mexico City Visa A tiempo completoCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
-
Client Success Specialist I
hace 3 meses
City, México Solera A tiempo completoWho We Are The Role What You’ll Do - Responsible for understanding and managing a subset of customer accounts - Responsible for Customer Retention by fostering customer relationships and driving customer loyalty. - Engage in active listening to promptly answer customer queries and concerns - Work closely with the interdepartmental teams to compose joint...
-
Client Success Manager
hace 4 semanas
Mexico City Gympass A tiempo completoYour wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...
-
Team Lead Americas, Client Success
hace 2 meses
Mexico City Flywire A tiempo completoThe Opportunity: We, at Flywire, are seeking a Team Lead Americas, Client Success Lead for Flywire’s EDU vertical. In this role, you will have a strategic focus centred around the provision of exceptional value-add support services, primarily in the form of training and end-user communication optimisation for our existing client base. You will also...
-
Customer Success Manager
hace 3 meses
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
Enterprise CS Specialist
hace 4 meses
Mexico City InEvent A tiempo completoENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects and leading the Enterprise CS team. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a...
-
Team Lead Americas, Client Success
hace 2 meses
Mexico City Flywire A tiempo completoJob DescriptionThe Opportunity: We, at Flywire, are seeking a Team Lead Americas, Client Success Lead for Flywire’s EDU vertical. In this role, you will have a strategic focus centred around the provision of exceptional value-add support services, primarily in the form of training and end-user communication optimisation for our existing client base. You...
-
Customer Success Manager.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Growth Success Manager
hace 2 meses
Mexico City Ingenia Agency A tiempo completoGrowth Success ManagerLic. en marketing digital o afín.Experiencia: Mínimo 5 años.Inglés: AvanzadoLugar de Trabajo: Remoto (CDMX) Conocimientos en:• Apertura y cierre de nuevos clientes y negocios• Prospección de clientes• Ejecución de presentaciones ejecutivas• Manejo de relaciones públicas• Estrategias...
-
Customer Success Manager.
hace 1 semana
Mexico City Cisco A tiempo completoWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...