Client Success Specialist

hace 2 meses


Mexico City Flywire A tiempo completo
The Opportunity:

We, at Flywire, are seeking a Client Success Specialist for Flywire’s EDU vertical. In this role, you provide exceptional value-add support services for our existing client base. You will also support the engagement efforts of a large portfolio of group-managed accounts.

The EDU Client Success team is quickly evolving and is flexible to the needs of the business. This group must therefore work in step with Client Analysis, Relationship Management, Client & Payment Experience plus others to mature into the most effective version of itself, providing meaningful, data-led engagement to enhance our client’s interactions with Flywire products. 

In this role you will:

Execute against a Client Success strategy focussed on the AMERICAS market. 

Activities such as;

Ensuring client users are knowledgeable & confident when using Flywire products Creating & hosting one-to-many client webinars Promoting system usage best practices Championing best practice payer communications Managing the engagement of a large portfolio of group-managed accounts Uncovering additional opportunities within your portfolio Work closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone Be an active contributor to the development of the team, providing ‘on the ground’ insight Utilise data insights to inform client engagement Manage your own daily operations whilst also collaborating on team process optimisation Be able to effectively prioritise & act with a sense of urgency Nurture collaborative relationships with key internal stakeholders Understand the Flywire product suite, tools, and workflows

Here’s What We’re Looking For:

Fluency in English and Spanish 2-4 years of experience in customer/client support, account management, and/or project management preferred Experience in Higher Education, Payments, Banking & Finance, and/or Technology platforms (Beneficial) Be accountable, proactive & persistent. Always Have strong problem solving and project management skills Be inquisitive and resourceful across all tasks undertaken Have excellent written & verbal communication skills Be an engaging, personable & confident presenter

Technologies We Use :

Looker Smartsheet Salesforce Zendesk

What We Offer:

Competitive compensation, including Restricted Stock Units  Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years) Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates  Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers)

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